Organizational Change

Question 1

Change agent

Answer 1

People who act as catalysts and assume the responsibility for managing change activities

Question 2

Unfreezing

Answer 2

Change efforts to overcome the pressures of both individual resistance and group conformity.

Question 3

Moving

Answer 3

Efforts to get employees involved in the change process

Question 4

Refreezing

Answer 4

Stabilizing a change intervention by balancing driving and restraining forces.

Question 5

Driving forces

Answer 5

Forces that direct behaviour away from the status quo. Driving forces can be increased in the unfreezing phase for change in Lewin’s Three-Step change model

Question 6

Restraining forces

Answer 6

Forces that hinder movement away from the status quo. Restraining forces can be decreased in the unfreezing phase for change.

Question 7

Action research

Answer 7

A change process based on the systematic collection of data and then selection of a change action based on what the analyzed data indicate.

Question 8

Action research

Answer 8

A change process based on the systematic collection of data and then selection of a change action based on what the analyzed data indicate.  
AIMS at solving problems. 
1. Diagnosis
2.Analysis
3. Feedback
4. Action
5. Evaluation

Question 9

Appreciative inquiry

Answer 9

An approach to change that seeks to identify the unique qualities and special strengths of an organization, which can then be built on to improve performance.
AIMS at positive elements rather than problems
1.Discovery
2.Dreaming
3. Design
4. Destiny

Question 10

Resistance to change

Answer 10

When one individual is against a change ad reacts to this change. It can either be positive if it leads to open discussion or it can be negative if it leads to silence and apathy.

Question 11

Innovation

Answer 11

A new idea applied to initiating or improving a product, process or service.

Question 12

Learning organization

Answer 12

An organization that has developed the continuous capacity to adapt and change.

Question 13

Single-loop learning

Answer 13

A process of correcting errors using past routines and present policies.

Question 14

Double-loop learning

Answer 14

A process of correcting errors by modifying the organization’s objectives, policies, and standard routines.

Question 15

Psychological ownership

Answer 15

The feeling that something is yours (a procedure, a cubicle, etc.) regardless of legal ownership

Question 16

Work related suffering

Answer 16

The feeling an individual experiences when he/she is confronted to insurmountable and durable obstacles, after having gone through all his/her resources to try to improve the organization of his/her work in terms of quality and security. The individual’s relation to work organization has reached a deadlock