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Human Behavior in Organization > Organizational Behavior > Flashcards

Organizational Behavior Flashcards

1
Q

studies the influence that individuals, groups, and structure have on behavior within organizations.

A

Organizational Behavior

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2
Q

three determinants of behavior in organizations

A

individuals, group, structure

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3
Q

OB applies the knowledge gained from this study to make organizations work more effectively.

A

True

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4
Q

People develop intuitive understandings of the behaviors of other people through ____________

A

experience

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5
Q

You can improve your predictive ability by taking the ______________________ to the study of human behavior.

A

systematic approach

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6
Q

examining relationships, attempting to attribute causes and effects, and basing our conclusions on scientific evidence – that is, on data gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner.

A

systematic study of behavior

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7
Q

a complementary approach to systematic study involves basing managerial decisions on the best available scientific evidence.

A

Evidence-based management

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8
Q

Managers must become more _______ of how they think about managerial problems and not rely on instinct.

A

scientific

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9
Q

_________ natural ability to guess how people will react is most accurate when coupled with systematic thinking and evidence-based management.

A

Intuition

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10
Q

Managers use ______ to define objectives, develop theories of causality, and test the theories to determine which employee activities are relevant to the objectives.

A

big data

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11
Q

Organizational behavior is an _________ behavioral science built on contributions from a number of behavioral disciplines

A

applied

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12
Q

disciplines that contribute to the OB field

A

psychology
social psychology
sociology
anthropology

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13
Q

Psychology’s contributions have been mainly at the individual or_______________ while the other disciplines have contributed to our understanding of ________ such as group processes and organization.

A

micro-level of analysis,

macro concepts

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14
Q

_____________ seeks to measure, explain, and sometimes change behavior of humans and other animals.

A

Psychology

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15
Q
  1. Those who have contributed and continue to add to the knowledge of OB are:
A

a. learning theorists
b. personality theorists
c. counseling psychologists
d. industrial and organizational psychologists.

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16
Q

____________generally considered a branch of psychology; blends concepts from both psychology and sociology to focus on peoples’ influence on one another.

A

social psychology

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17
Q

_____________ studies people in relation to their social environment or culture.

A

Sociology

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18
Q

____________ the study of societies to learn about human beings and their activities.

A

Anthropology

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19
Q

Anthropologists’ work on ________________ has helped us understand differences in fundamental values, attitudes, and behavior between people in different countries and within different organizations.

A

cultures and environments

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20
Q

Two people often act very differently in the same situation, and the same person’s behavior changes in different situations.

A

True

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21
Q

OB concepts must reflect situational, or contingency, conditions.

A
  1. We can say x leads to y, but only under conditions specified in z—the contingency variables.
22
Q

Understanding organizational behavior has never been more important for managers

A

True

23
Q

_________ requires employees to become more flexible and cope with rapid change.

A

Global competition

24
Q

The ___________________ has brought to the forefront (leading) the challenges of working with and managing people during uncertain times.

A

global recession

25
Q

_________ are on the front lines with employees who must be fired, who are asked to make do with less, and who worry about their futures.

A

managers

26
Q

Managing employees well when times are good can be just as hard, if not harder, than when times are bad.

A

True

27
Q

Managers increasingly find themselves working overseas dealing with a workforce that may hold different needs, aspirations, and attitudes.

A

Increased foreign assignments

28
Q

Even if the manager stays in the domestic environment, the workers that the manager deals with may come from different cultures and backgrounds.

A

Working with people from different cultures

29
Q

_________ may have to be modified to remain effective.

A

Motivational techniques and managerial styles

30
Q

Outsourcing tasks and jobs to low-labor-cost countries may make economic sense, but such decisions are not without local ramifications

A

Overseeing movement of jobs to countries with low-cost labor

31
Q

One of the most important challenges for organizations is adapting to people who are different. We describe this challenge as _____________

A

workforce diversity

32
Q

globalization focuses on differences among people from different countries, workforce diversity addresses differences among people within given countries.

A

true

33
Q

Managing this diversity is a _________________

A

global concern

34
Q

The majority of the workforce in developed nations works in service jobs.

A

Improving customer services

35
Q

poor service experiences can lead to ___________________

A

organizational failure

36
Q

Managers must create customer-responsive cultures whose members are:

A

a. Friendly and courteous
b. Accessible
c. Knowledgeable
d. Prompt in responding to customer needs
e. Willing to do what is necessary to please the customer

37
Q

allow people to communicate and work together even though they may be thousands of miles apart.

A

Networked Organizations

38
Q

The manager’s job is different in a networked organization.

A

True

39
Q

employees want jobs that give them flexibility in their work schedules so they can better

A

manage work-life conflicts

40
Q

A real growth area in OB research is ___________________

A

positive organizational scholarship (also called positive organizational behavior),

41
Q

studies how organizations develop human strengths, foster vitality and resilience, and unlock potential.

A

Positive organizational scholarship

42
Q

key independent variables in positive OB research are _______, _____, _______,_______ in the face of strain

A

engagement, hope, optimism, and resilience

43
Q

OB can be examined at three levels, each with its own unique perspective.

A

3 Levels of Analysis

44
Q

Examines foundations of individual behavior: personality, values, perception, decision making, motivation, emotions, and moods

A

Individuals

45
Q

Examines foundations of individual behavior: personality, values, perception, decision making, motivation, emotions, and moods

A

Individual Level

46
Q

Group behavior is more than the sum of the behaviors of the individuals within it; additionally, individuals act differently when in groups.

A

Group Level

47
Q

Organizational behavior, while composed of both individual and group behaviors, is more than the sum of its parts. It

A

describe how an organization’s structure and culture affects individual behavior.

48
Q

Managers need to develop their _______________________ to be effective in their jobs.

A

interpersonal skills

49
Q
  1. Resist the inclination to rely on generalizations; some provide valid insights into human behavior, but many are erroneous.
  2. Use metrics and situational variables rather than hunches to explain cause-and-effect relationships.
  3. Work on your interpersonal skills to increase your leadership potential.
  4. Improve your technical and conceptual skills through training and staying current with organizational trends like big data.
  5. Organizational behavior can improve your employees’ work quality and productivity by showing you how to empower your employees, design and implement change programs, improve customer service, and address the work-life balance conflict.
A

few specific implications for managers

50
Q

OB’s goal is to _______________________

A

understand and predict human behavior in organizations

51
Q

There are several social science disciplines that contribute to OB, but none are more important than ____________

A

psychology

52
Q

what do you think is the major OB challenge facing businesses today?

A

(1) managing diversity or
(2) responding to globalization. Other acceptable answers are:
(3) improving customer service,
(4) improving people skills,
(5) stimulating innovation and change,
(6) coping with “temporariness,”
(7) working in networked organizations,
(8) helping employees balance work-life conflicts, or
(9) improving ethical behavior.

Human Behavior in Organization (3 decks)

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