Diversity

Question 1

Today’s workforce is gender-balanced and multiethnic.

Answer 1

True

Question 2

This permanent shift toward a _______________ means organizations needs to make diversity management a central component of their policies and practices.

Answer 2

diverse workforce

Question 3

1. Demographics mostly reflect ____________________, not thoughts and feelings, and can lead employees to perceive one another through stereotypes and assumptions.

Answer 3

surface level diversity

Question 4

2 Levels of Diversity

Answer 4

Surface level

Deep Level

Question 5

evidence has shown that as people get to know one another, they become less concerned about demographic differences if they see themselves as sharing more important characteristics, such as personality and values, that represent ____________

Answer 5

deep-level diversity

Question 6

Individual differences in _______________________ shape preferences for rewards, communication styles, reactions to leaders, negotiation styles, and many other aspects of behavior in organizations

Answer 6

personality and culture

Question 7

Although diversity does present many opportunities for organizations, effective diversity management also means

Answer 7

working to eliminate unfair dicsriminations

Question 8

_____________________ is to note a difference between things, which in itself isn’t necessarily bad.

Answer 8

To discriminate

Question 9

b. Noticing one employee is more qualified for making hiring decisions, and noticing another is taking on leadership responsibilities exceptionally well is necessary for making promotion decisions.

Answer 9

True

Question 10

____________ assumes everyone in a group is the same.

Answer 10

unfair discrimination

Question 11

Some forms, like ______________, are especially hard to root out because they are impossible to observe and may occur simply because the actor isn’t aware of the effects of his or her actions.

Answer 11

exclusion or incivility

Question 12

Whether intentional or not, discrimination can lead to serious negative consequences for employers, including reduced productivity and citizenship behavior, negative conflicts, and increased turnover.

Answer 12

True

Question 13

Unfair discrimination also leaves qualified job candidates out of initial firing and promotions.

Answer 13

True

Question 14

_______________________ is one of the primary factors that prevent diversity, whether the discrimination is overt or covert.

Answer 14

Discrimination

Question 15

Recognizing _______________ can lead to an effective diversity management program and ultimately to a better organization.

Answer 15

diversity opportunities

Question 16

_______________ can refer to any characteristic that makes people different from one another.

Answer 16

workplace diversity

Question 17

Biographical characteristics such as ______, ______,________,_______, and ____________ are some of the most obvious ways employees differ.

Answer 17

age, gender, race, disability, and length of service

Question 18

The relationship between _________________ is likely to be an issue of increasing importance during the next decade for many reasons.

Answer 18

age and job performance

Question 19

The workforce is aging

Answer 19

true

Question 20

They see a number of positive qualities older workers bring to their jobs, such as ______, _____, ______. . But older workers are also perceived as lacking flexibility and resisting new technology.

Answer 20

experience, judgment, a strong work ethic

Question 21

The younger you get, the less likely you are to quit your job.

Answer 21

False, the older you get*

Question 22

In general, older employees have higher rates of avoidable absence than do younger employees. However, they have equal rates of unavoidable absence such as sickness absences.

Answer 22

False, lower rates of avoidable absence*

Question 23

Satisfaction tends to continually increase among professionals as they age, whereas it falls among nonprofessionals during middle age and then rises again in the later years.

Answer 23

True

Question 24

Combatting ________________________________ may be associated with higher levels of organizational performance.

Answer 24

age discrimination

Question 25

There are no consistent male-female differences in problem-solving ability, analytical skills, competitive drive, motivation, sociability, or learning ability.

Answer 25

True

Question 26

Once on the job, men and women may be offered a similar number of developmental experiences, but females are___________ to be assigned challenging positions by men, assignments that may help them achieve higher organizational positions.

Answer 26

less likely

Question 27

Women who succeed in traditionally male domains are perceived as ______________________ as supervisors.

Answer 27

less likeable, more hostile, and less desirable

Question 28

Working mothers also face “_________________” by employers, meaning that they often are not considered for new positions after they have children, and both men and women face discrimination for their family caregiving roles.

Answer 28

maternal wall bias

Question 29

Research has shown that workers who experience the worst form of overt discrimination, sexual harassment, have higher levels of psychological stress, and that these feelings in turn are related to lower levels of organizational commitment and job satisfaction, and higher intentions to leave.

Answer 29

True

Question 30

_______ is a controversial issue.

Answer 30

Race

Question 31

_______ the biological heritage people use to identify themselves; ______ is the additional set of cultural characteristics that often overlaps with race.

Answer 31

race ; ethinicity

Question 32

3. Race and ethnicity have been studied as they relate to employment outcomes such as hiring decisions, performance evaluations, pay, and workplace discrimination.

Answer 32

True

Question 33

With the passage of the ______________________________________, representation of individuals with disabilities in the U.S. workforce rapidly increased.

Answer 33

Americans with Disabilities Act (ADA) in 1990,

Question 34

workers with disabilities receive higher performance evaluations, whether or not the evaluations would be considered objective.

Answer 34

true

Question 35

individuals with disabilities tend to encounter higher performance expectations and are less likely to be hired.

Answer 35

false, lower performance expectations

Question 36

____________________ are prevalent for individuals with mental disabilities

Answer 36

Negative employment situations

Question 37

Tenure, Religion, Sexual Orientation and Gender Identity, and Cultural Identity

Answer 37

Other Biographical Characteristics

Question 38

_________ expressed as work experience, appears to be a good predictor of employee productivity.

Answer 38

tenure

Question 39

c. Studies consistently show seniority to be negatively related to __________

Answer 39

absenteeism

Question 40

___________ can be an employment issue when religious beliefs prohibit or encourage certain behaviors.

Answer 40

Faith

Question 41

Federal law does not prohibit discrimination against employees based on sexual orientation, though many states and municipalities do.

Answer 41

True

Question 42

Many people carry a _____________, a link with the culture of family ancestry or youth that lasts a lifetime, no matter where the individual may live in the world

Answer 42

strong cultural identity

Question 43

Cultural norms influence the workplace. Organizations must adapt.

Answer 43

True

Question 44

_____ is an individual’s current capacity to perform the various tasks in a job.

Answer 44

Ability

Question 45

Overall abilities are made up of two sets of factors: ____, ____

Answer 45

intellectual and physical

Question 46

_________________abilities needed to perform mental activities – thinking, reasoning, and problem solving.

Answer 46

Intellectual Abilities

Question 47

Most societies place a ______ value on intelligence, and for good reason.

Answer 47

high

Question 48

Smart people generally earn more money and attain higher levels of education and are more likely to emerge as members of groups

Answer 48

False, leaders of groups

Question 49

seven most frequently cited dimensions making up intellectual abilities are

Answer 49

number aptitude, verbal comprehension, perceptual speed, inductive reasoning, deductive reasoning, spatial visualization, and memory.

Question 50

Intellectual dimensions are positively related.

Answer 50

true

Question 51

they are high enough that researchers also recognize a general factor of intelligence ___________

Answer 51

general mental ability (GMA)

Question 52

The importance of ability obviously creates problems when we attempt to formulate workplace policies that recognize diversity in terms of ________________________

Answer 52

disability status

Question 53

it is discriminatory to make _____________________ about people on the basis of a disability.

Answer 53

blanket assumptions

Question 54

__________________________________makes everyone more aware of and sensitive to the needs and differences of others.

Answer 54

Diversity management

Question 55

1. One method of enhancing workforce diversity is to

Answer 55

target recruiting messages to specific demographic groups underrepresented in the workforce.