Organization Culture (micro organization)

Question 1

What are characteristics of organizational culture?

Answer 1

Shared attitudes, experiences, beliefs, values of a group
Culture drives priorities, problem solving approach
Manager needs to provide opportunities to ensure that norms and values of the organization are accepted by staff

Question 2

How does culture influence productivity?

Answer 2

Integrity, honesty, fairness, respect for others, promise keeping and prudence
If an employee feels that they are unsupported, undermined, or discouraged from pursuing excellence

Question 3

What are behaviors suggesting unethical behavior?

Answer 3

Misleading advertising, cover up of errors, acceptance of poor quality, favoritism, suppression of rights, nondisclosure, corruption

Question 4

What are non profits?

Answer 4

Have special corporate exemptions from taxes.
May not pay property of income tax.
Must provide certain benefits to the community: serve the uninsured, forgive bad debt, have programs that lose money, but benefit community
Can make profit but can’t have profit on books at end of fiscal year

Question 5

What are for profit businesses?

Answer 5

Corporations that distribute profits to investors (stock holders)
Stock holders may be physician, employee, or outside person
Pay taxes like other corporations

Question 6

What are public facilities?

Answer 6

State or federal run
VA, state social services
Income is not as important as matrix of number served and dollars saved

Question 7

What are ways to improve organizations according to MIT?

Answer 7

Invent organizations in new social systems that decrease the gap between haves and have nots.
Develop processes that integrate rather than balance work/life of employees.
Broaden criteria for organizational success to include economic, social, environmental.
Rate organization publicaly so comparisons can be made for employment decisions

Question 8

How are sub groups related to organizational culture?

Answer 8

Managers matter: large companies
Outpatient and inpatient may be seen as separate units
Have to consider the within group culture and between group dynamics

Question 9

What are things to consider on first job in regards to organizational culture?

Answer 9

Culture shock of fitting in
Process of learning norms, values, attitudes
Difficult to understand
Who holds power

Question 10

What is formal socialization? Informal?

Answer 10

Orientation: mission, vision, policies, procedures, safety
Employee development and training: customer service, program issue
Mentors assigned
Informal: power in co workers, among peers and employees rather than mangers to employees