organisational culture and change Flashcards
1
Q
what is organisational culture and why do we use it?
A
2
Q
how do we build an organisational culture?
A
3
Q
what are the different dimensions of an organisation’s culture ?
A
7 dimensions
4
Q
what are the benefits of org culture?
A
5
Q
what is the model used for organisational change?
A
Kubler ross model of change and emotional response
6
Q
what are sources of resistance to change?
A
7
Q
give an example of an organisation that managed organisational change and explain how it was successful
A
santander in the UK
