Organisational Culture Flashcards
Define organisations
Group of people that have shared purpose or goals
Define culture
The ideas, customs and social behaviour of a particular people or society
What is organisational culture
A set of meaning to be shared by all members of the organisation which will define what is good and bad, right and wrong and what appropriate ways for members of the organisation to think and behave
What is cultural dna
Start of the organisation influence this. It is the beliefs, values and desired behaviours taken throughout years. People adopt the behaviours of the previous which is why it is difficult to get rid of negative behaviours
Scheins model of organisational culture
Is a pyramid, bottom of the pyramid is deeper into the organisation
Top - artifacts - visible element that can be seen
Middle - values - reason why artifacts are present
Bottom - underlying assumptions - what values are based on
Example of scheins model
Top - amount of paperwork that is acceptable
Middle - better to be thorough/dont want to endanger patients
Bottom - dont trust crews/ checklist is best option
Organisational characteristics
Innovation - action or process of change
Attention to detail - ability to accomplish a task thoroughly
Outcome orientation - leadership defines desired outcomes beforehand
People orientation - engaging with different people
Team orientation - working as a team
Aggressiveness - behaving or done in a determined and forceful way
Stability - sane and sensible overall
Emas core values
Respect - for patients and each other
Integrity - acting with integrity by doing the right thing for the right reason
Contribution - respecting and valuing everyones contribution and encouraging innovation
Teamwork - working together, supporting each other and collaborating with other organisations
Competence - continually developing and improving competence
What is offical culture and unoffical culture
Offical is what the organisation would like its staff to do e.g. emas values
Unofficial culture is what the staff actually do
How to change organisational culture
Use different terms
Recruitment - get good people first then creates better culture
How to improve culture
Become a leader
Work in a team
What is non-blame culture
An enviroment where concerns can be raised and staff supported when they do so.
What is the problem of organisational culture
If it is bad has a negative impact on patient care
It can be difficult to change
