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Question 1

OPS 571 Complete Week 5

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OPS 571 Week 5 DQ 1

“If line employees are required to work on quality improvement activities, their productivity will suffer.” Discuss.

OPS 571 Week 5 DQ 2

Is the goal of Six Sigma realistic for services such as Amazon?

OPS 571 Week 5 DQ 3

Watch the “Quality Management and Certificate” of the Supply Chain Management Video Lecture Series.

OPS 571 Week 5 Individual Project Management Recommendation

Review the Project Management email.

Write an email response in which you address the following points:

Determine which project might be implemented and why (e.g. feasibility study, breakeven analysis, etc).
Describe the five phases of a project
Describe the key deliverables associated with the selected project(s).
Click the Assignment Files tab to submit your assignment.

OPS 571 Week 5 Learning Team Reflection

Discuss the following:

• What are TQM and ISO?
• How might TQM and ISO be used to improve an organization?
• What are the benefits and challenges each?
• What is the role of a Quality Control department in relation to either TQM or ISO?

Prepare a 350- to 1,050-word paper detailing the findings of your discussion.

Click the Assignment FIles tab to submit your assignment.

OPS 571 Week 5 Quiz

1.)Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services?

AS 9000

TL 9000

QS 9000

AI 9000

2.) ISO 9000 is primarily concerned with what type of quality management standards?

Suppliers to the automotive or telecommunication industries

Business-to-business commerce

Environmental

Business-to-consumer transactions

3.) What is a reason that a company may pursue ISO-9000 certification?

Certification is required by most insurance agencies

Certification is required by the European Community to show that a firm has used appropriate standards

Certification provides a company with unlimited legal liability protection

Certification provides competitive advantage in the global markets for suppliers

4.) What form of ISO 9000-certification is the final requirement before a company may be registered and recorded as having achieved ISO 9000 status?

Third party

First party

Second party

Fourth party

5.) Who is responsible for performing the first-party certification audit for a supplier firm?

Firm

Suppliers

Certifying agency

Customer

6.) What is one analytical tool common to all quality improvement programs?

Kaizen

Pareto charts

Continuous improvement

Management by fact

7.) An opportunity flow diagram would best fit in which DMAIC category?

Measure

Define

Analyze

Improve

8.) What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000-compliant?

Fourth party

First party

Second party

Third party

9.) A fishbone diagram might be found in which DMAIC category?

Analyze

Measure

Define

Improve

10.) What is the international quality management standard for quality management and assurance that is primarily concerned with quality of air, water, and soil?

ISO 2000

ISO 14000

QS 9000

ISO 9000

Answer 1

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