Operative HRM: Maintenance

Question 1

Onboarding

Answer 1

Inform new employees about 
• the company 
• the job
• work group
• company culture

Question 2

T&D: Odiorne Matrix - different groups, goal

Answer 2

Basis for T&D

Weighs Potential and Performance
• Dead Wood (low, low)
• Stars (high, high)
• Cash Cows (high Perf, low Pot)
• Question Marks (low Perf, high Pot)

=> Need Analysis: close gap between potential and performance

Question 3

Training Settings

Answer 3

• On the Job (Shadowing, Learning by doing)

* Off the Job (cost intensive)

Question 4

Training Methods

Answer 4

• Class Room Training
• Coaching
• Mentoring
• Workshop

Question 5

T&D Controlling: Kirkpatrick Levels

Answer 5

Four Levels

1) Reaction Level - Opinion / Perception
=> questionnaire, survey
2) Learning Level - Measure Progress
=> Test
3) Behavioural Level - Application of learned 
=> Test / Observation
4) Result Level - ROI

Question 6

Performance Appraisal and Motivation: Targets

Answer 6

• Motivation

* Orientation

Question 7

Classical Performance Criteria

Answer 7

• Targets (agreed on earlier)
• Competences
• Traits
• Behaviour

Question 8

Target Formulation

Answer 8

SMART

• Specific
• Measurable
• Achievable
• Reasonable
• Timely

Question 9

360° Feedback

Answer 9

• Peers
• Top-Management
• Supervisor
• Customer
• Subordinates
• Self Reflection

Question 10

Halo Effect

Answer 10

Cognitive bias in which the overall impression of a person influences the evaluation of his/her specific traits or character

Question 11

Motivation - Components

Answer 11

• Direction - Goal that spurs person to action
• Intensity - Strength of response, motivational force
• Persistence - Duration over which the effort is made

Question 12

Crowding Out Effect

Answer 12

Destroy intrinsic effects by offering extrinsic rewards (money for doing what you love)

Question 13

Adam’s Equity Theory

Answer 13

Inputs must equal outcomes against perceived inputs and outcomes of others. If not, people are unhappy because they feel not valued and treated fairly

=>Motivation caused by fair treatment

Question 14

Herzberg’s two factor theory

Answer 14

• Hygiene Factors: have to be given to not be unsatisfied (Paycheck, Security)
• Motivational Factors: raise the motivation (achievement, career opportunities)

Question 15

Mazlow

Answer 15

Self-Fulfillment Needs:
• Self Actualisation - achieving full potential
Psychological Needs:
• Esteem Needs - Prestige and Accomplishments
• Belongingness and love Needs - relationsships
Basic Needs:
• Safety Needs - Security, Safety
• Physiological Needs - Food, Shelter, Rest

Question 16

Odiorne Matrix - Motivation for different Groups

Answer 16

• Question Marks - Try to find their strengths and reasons for performance lack, other environment / tasks?
• Stars - Appreciation: don’t hide approval, don’t take for granted; Challenge and develop them further
• Cash Cows - Keep happy, appreciate their effort and achievements; figure out wished to keep them motivated
• Dead Wood - Communicate expectations, 2nd Chance, if not improvements terminate