Operations Syllabus Flashcards
1
Q
What goes under role of operations management
A
- strategic role of operations management
- good and/or services in different industries
- interdependence with other key business functions
2
Q
What goes under influences
A
- globalisation
- technology
- quality expectations
- cost-based competition
- government policies
- legal regulation
- CSR
3
Q
What goes under operations processes
A
inputs - transformed resources - transforming resources transformation processes - volume, variety, variation in demand and visiblity - sequencing and scheduling - technology, task design and process layout - monitoring, control and improvement outputs - customer service - warranties
4
Q
What goes under Operations strategies
A
- performance objectives
- new product design
- supply chain management
- outsourcing
- technology
- inventory management
- quality management
- overcoming resistance to change
- global factors
