Operations Processes Flashcards

1
Q

What are Inputs?

A

Components used in the transformation process

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2
Q

What are the 4 main inputs?

A
  • Labour
  • Energy
  • Raw Materials
  • Machinery and Technology
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3
Q

What are the 2 types of Inputs?

A
  • Transformed Resources
  • Transforming Resources
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4
Q

What are Transformed Resources?

A

Inputs that are changed during the production process

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5
Q

What are some Transformed Resources?

A
  • Materials
  • Information
  • Customers
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6
Q

What are Raw Materials?

A

Essential substances in their unprocessed state

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7
Q

What are the 2 types of Information?

A
  • Internal
  • External
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8
Q

How is Information a Transformed Resource?

A

Information defines how each input is used and where is it sourced from. Information transform into a DECISION by operations management.

Information should be anlaysed or understood, not compiled

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9
Q

What is External Information?

A

Information comes from external data sources

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10
Q

What is Internal Information?

A

Information coming from within the business and is gathered from internal sources such as financial reports, quality reports and KPI’s

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11
Q

How are Customers Transformed Resources?

A

Their choices shape inputs

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12
Q

What are Transforming Resources?

A

Inputs that actually carry out the transformation process

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13
Q

What are the Transforming Resources?

A
  • Human Resources
  • Facilities
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14
Q

What do employees do?

A

They are responsible for combining other resources to create goods and services such as finance, raw materials and machinery and technology.

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15
Q

Motivated and skilled employees lead to what?

A
  • Fewer accidents and abscenes
  • Less waste
  • Faster competition times
  • Higher volume production
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16
Q

What are Facilities?

A

Facilities refer to the plants and machinery that carry out the transformation process.

17
Q

In regards to Facilities, what must businesses decide?

A
  • Whether the facilities should be located in 1 or 2 large sites or divided into numerous smaller sites
  • Zoning restrictions on facility size and location
  • Most effcient design
18
Q

What are the 4 V’s?

A
  • Volume
  • Variety
  • Variation in Demand
  • Visibility
19
Q

How much should we make?

What is Volume?

A

How much of a product is made

20
Q

What is Variety?

Mix Flexibility

A

The mix of products made or services delivered through the information process

21
Q

What is Variation in Demand?

A

How much variation in demand will there be?

22
Q

What is Visibility (Customer Contact)

A

How much contact should the business have with customers and how will it influence operations?

23
Q

What are the 2 types of Customer Contact?

A
  • Direct
  • Indirect
24
Q

What effects should the 4 V’s have on Production Costs?

A

HIGH Volume
LOW Variety
LOW Variation in Demand
LOW Visibility