Operations processes Flashcards
1
Q
how can operations management function directly affect a business’ competitive position
A
Operations are critical to success of business and will directly affect it’s competitive position because it will establish the level of quality of the good or service.
2
Q
the 3 key elements of an operations system
A
inputs, outputs, process/transformation
3
Q
what do inputs include
A
Knowledge, skills/expertise, information, specialized work site 9eg. shop/clinic/boutique) or mobile (transferable on-site skills)
4
Q
what do operations include
A
(transformation, work-in-progress, value adding), provision of advice/expertise
5
Q
what do outputs include
A
end of a results business efforts, the good or service demanded by the consumer.
