operations processes

Question 1

transformed

Answer 1

MIC - inputs that are changed or converted

materials - basic elements in production raw materials/intermediate goods

inputs that carry out the transformation process

information - knowledge gained from research - results in increase in understanding

customers - their needs and preferences are the starting point

Question 2

transforming

Answer 2

human resources - coordinate other resources to produce goods/services

facilities - the office/factory or machinery used in the process

Question 3

sequencing and scheduling

Answer 3

sequencing - the order of of activities that occurs in the operations process

scheduling - how long these activities take

Question 4

gantt chart

Answer 4

sequencing

• outlines the activities to be performed
• what order
• how long

Question 5

critical path analysis - CPA

Answer 5

• shows what tasks need to be done
• how long they take
• what order
• the critical path is the shortest amount of time the process can be completed

Question 6

monitoring control improvement

Answer 6

monitoring
- operations should be monitored against KPI (key performance indicators) and their effectiveness

control
- occurs when corrective action is taken if there’s discrepancies between performance and goals

improvement
- leads to reduction in inefficiencies (bottlenecks)