Operations Management Quiz #1 Part 2

Question 1

refers to a physical product or service or any idea which a customer or consumer needs and for which he is ready to pay.

Answer 1

product

Question 2

are intangible products which are offered and purchased by consumers. ______ may also include an innovative idea on any aspect of operation.

Answer 2

service

Question 3

benefits

Answer 3

functional, psychological, and social benefits

Question 4

what is design

Answer 4

the human power to conceive, plan, and realize products that serve human beings, in the accomplishments of any individual or collective purpose.

Question 5

is the complete process of bringing a new product to market.

Answer 5

New product development

Question 6

characteristics of service

Answer 6

intangible, produce and consumed at the same time, often unique, high costumer interaction, inconsistent product definition, often knowledge based, frequently dispersed