OPERATIONS MANAGEMENT EXAM 1 Flashcards

1
Q

what is operations management?

A

steps to turn inputs into outputs efficiently and effectively

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2
Q

what are inputs?

A

raw materials, time, energy, capital, machinery

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3
Q

what are outputs?

A

goods and services

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4
Q

3 areas of any organization?

A

financial accounting, productions/operations, marketing

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5
Q

why do we need to study OM 1?

A

3 fundamental areas

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6
Q

why do we need to study OM 2?

A

how goods/services are produced

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7
Q

why do we need to study OM 3?

A

what operation managers do

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8
Q

why do we need to study OM 4?

A

costly part of an organization

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9
Q

supply chain?

A

supplier, manufacturer, distributer, retailer, consumer

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10
Q

strategic decision 1?

A

design of goods and services

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11
Q

strategic decision 2?

A

managing quality

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12
Q

strategic decision 3?

A

process and capacity strategy

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13
Q

strategic decision 4?

A

location strategy

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14
Q

strategic decision 5?

A

layout strategy

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15
Q

strategic decision 6?

A

HR and job design

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16
Q

strategic decision 7?

A

supply chain management

17
Q

strategic decision 8?

A

inventory management

18
Q

strategic decision 9?

A

scheduling

19
Q

strategic decision 10?

A

maintenance

20
Q

location strategy?

A

where to locate the facility

21
Q

layout strategy?

A

integrate capacity, personnel, technology

22
Q

goods are?

A

tangible, identical, remote/factory production, have measurable attributes, can resell

23
Q

services are?

A

intangible, unique, consumed/produced simultaneously, knowledge based, hard to measure attributes, can’t resell

24
Q

projects are?

A

series of related tasks to achieve an objective, unique

25
ex of a project?
building a bridge
26
3 stages of project management?
planning, scheduling, controlling
27
what's the objective of project management?
ensure project is completed on time, in budget, efficiently
28
what's involved in the planning phase?
setting goals, objectives, timeline, risk, personnel, budget
29
what does WBS stand for?
work breakdown structure
30
what does WBS do?
breaking down work into sub-objectives
31
4 ethical issues faced by a project manager
gifts, falsifying reports, cutting corners, masking inefficiencies
32
what are the roles of a project manager?