Operations Management

Question 1

Operations Management

Answer 1

Role
Influences
Processes
Strategies

Question 2

Operations Management

Answer 2

Role
Influences
Processes
Strategies

Question 3

Role

Answer 3

 strategic role of operations management
 goods and/or services in different industries
 interdependence with other key business functions

Question 4

Strategic Role

Answer 4

Cost Leadership - involves aiming to have the lowest costs or to be the most price-competitive in the market
Goods/Service Differentiation -
Goods = Creating a good

Question 5

Role

Answer 5

 strategic role of operations management
 goods and/or services in different industries
 interdependence with other key business functions

Question 6

Strategic Role

Answer 6

Cost Leadership - involves aiming to have the lowest costs or to be the most price-competitive in the market
Goods/Service Differentiation -
Goods = Changing the aesthetics, quality or function of a good
Service = Varying the time spent on service, level of expertise, qualifications and experience of service provider

Question 7

Goods and/or services in different industries

Answer 7

Goods
Standardised goods - goods mass-produced, usually on an assembly line. No variation between
Customised Goods - goods that are varied according to the needs of customers
Intermediate goods - finished good for one business but an input for another. i.e. motor for microwave

Services
Self-serve - encouraging customers to take the initiative to help themselves i.e. self-serve check outs at Coles