operations management

Question 1

operations management meaning

Answer 1

consists of all the activities in which managers engage to produce a good or service

Question 2

operations management process

Answer 2

The operations process takes inputs (raw materials from a variety of sources) transforms these materials in some way to add value thus creating the output (final product).

Question 3

importance of operations management

Answer 3

level of quality
cost of production
satisfy demand

Question 4

tangibles vs intangibles

Answer 4

tan- goods that can be touched, little customer involvement in production
intan - services that cannot be touched

Question 5

3 stages of quality management

Answer 5

quality control - various inspections to check quality
quality assurance - check if business achieves set standards
total quality management - ongoing, business wide commitment to all of the business