operations Flashcards
Three methods of production are
Job
Batch
Flow
Job production
The production of one off items to meet the needs of each individual customer
Batch Production
Identical items are produced in groups (batches), each item passing through the production process at the same time
Flow production
Items move along the production line in a continuous process
Automation
The use of machines to control a process e.g. stock control, production line, warehousing and distribution
CAD
Computer aided design
CAM
Computer aided manufacturing
Quality
the ability of a good or service to meet customers’ expectations
Quality control
Checking/inspecting quality at the end of the production process
Quality assurance
Checking/inspecting quality at each stage of the production process
Customer service
the meeting of customer expectations before, during and after purchasing a good or service.
Product knowledge
To obtain the full benefit of a product the customer needs to know how it works
Customer engagement
The experience that a customer has when dealing with a business
Consumer legislation is designed to
protect the consumer from being exploited by businesses
The Sale of Goods Act was designed to ensure
that goods that are sold are: As described Of reasonable quality Fit for purpose Failure to do so entitles the customer to a refund or a replacement
