Operations

Question 1

What are the three types of production?

Answer 1

• Job production
• Batch production
• Flow production

Question 2

What is job production?

Answer 2

One thing is done at a time, generally made for specific client

Question 3

What is batch production?

Answer 3

Small quantities of identical products are made at a time

Question 4

What is flow production?

Answer 4

When different productions are being made separately at all times (mass production)

Question 5

What are the pros and cons of job production?

Answer 5

Pros:
- high quality
- higher retail price
- niche market
- precise to customer
Cons:
- Time consuming
- specialised staff needed
- Intensive labour
- Can't stop half way through production

Question 6

What are the pros and cons of Batch production?

Answer 6

Pros:
- Faster production
- Cheaper than one at a time
- lower cost of machinery
- no specialised workers
Cons:
- Can be waste of products because its not done in time,
- lower quality
- long machinery hours

Question 7

What are the pros and cons of Flow production?

Answer 7

Pros:
- No need for specialised staff
- no human error
- cheap after initial costs
- can bulk buy supplies so they have better economies of scale
Cons:
- Machine based - not reliable
- Expensive for initial costs

Question 8

What are the advantages for a small business using Job production?

Answer 8

Can sell products for high prices = quick profit

Question 9

What are the disadvantages for a small business using Job production?

Answer 9

• Has to be full time

- employees are expensive

Question 10

What are the advantages of a small business using Batch production?

Answer 10

• Cheaper production

- No need for specialised workers

Question 11

What are disadvantages of a small business using Batch production?

Answer 11

Quality will be lower b/c price is lower

Question 12

What is automation?

Answer 12

The use of automatic equipment in manufacturing

Question 13

What are the two methods to assure quality?

Answer 13

Quality control and quality assurance.

Question 14

What is quality control?

Answer 14

Making sure the quality of a product is up to standards at the end of the production line.

Question 15

What is quality assurance?

Answer 15

Ensuring the quality of a product is up to standards throughout the production line.

Question 16

What are the pros and cons of quality control?

Answer 16

pros; no pressure to check throughout, DETECTION of defects.

cons; hard to track issue, may have to check every product.

Question 17

What are the pros and cons of quality assurance

Answer 17

pros; process orientated, PREVENTION of defects.

cons; extra pressure upon staff, may have to go through extra training.

Question 18

How does quality affect revenue?

Answer 18

poor quality = less sales = less revenue.

Question 19

What are the methods of selling?

Answer 19

Personal selling and e-commerce.

Question 20

What is e-commerce?

Answer 20

Trading via the internet/

Question 21

What are the pros and cons of e-commerce for a business?

Answer 21

pros; allows a business to be discovered easily, allows easy access.
Cons; no one can buy anything if the site is down, cannot try item before buying.

Question 22

What are the pros and cons of e-commerce for customers.

Answer 22

pros; easy access, easy to navigate.

cons; risk of fraudulent websites, have to wait for delivery.

Question 23

What kind of items are better of sold face to face?

Answer 23

personalised items, substantial purchases, products which are long term investments.

Question 24

In what circumstances should a refund be given to a customer?

Answer 24

if the product is not:

as described, fit for purpose, or satisfactory to the customer.

Question 25

What law allows a customer to return a product if it is not up to satisfactory standards?

Answer 25

consumer law 2015

Question 26

Why may websites like eBay suffer due to consumer law 2015?

Answer 26

as products are sold by users not companies, therefore they do not have a reputation to uphold, so may sell faulty products or conduct fraudulent activity, resulting in lawsuits against eBay.