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Higher Business Management > Operations > Flashcards

Operations Flashcards

1
Q

What does under stocking mean and what are the problems?

A

Under Stocking means that a business has not bought enough stock to continue with its ordinary activities
Problems:
- Large numbers of small stock orders will have to be made, increasing admin costs
- Small orders can raise costs as bulk buying discounts are lost
- Production may have to stop
- Stockout’s may occur (no stock for consumers)

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2
Q

Economic (Maximum) Stock level

A

Stock level that permits activities to continue without interruption but incurs the minimum cost for the business.
Cost per unit will be lowest due to cost being spread over the highest possible number of units

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3
Q

Minimum stock level (buffer)

A

Stock level that ensures that there should be stock available for production.
Stock shouldn’t fall below this point a production then may have to stop

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4
Q

Re-order level

A

Level at which new stock should be ordered.

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5
Q

Re-order quantity

A

The quantity of stock that has to be ordered to bring levels back to the maximum stock level

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6
Q

Lead time

A

The time between stock being ordered and stock being delivered

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7
Q

Advantages of centralised storage

A
  • More cost effective than maintaining many small storage areas
  • Supervised by specialist staff
  • Increased efficiency in distribution
  • Agreed procedures for ordering
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8
Q

Disadvantages of centralised storage

A
  • Time wasted going to and from stores
  • Cost of specialist staff
  • Cost of dedicated storage area
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9
Q

Advantages of decentralised storage

A
  • Stock always available
  • Orders of stock will reflect actual usage
  • Faster turnover of smaller amounts of stock reduces likelihood of decay
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10
Q

Disadvantages of decentralised storage

A
  • Less rigid control - theft and loss more likely

- Takes up space in production areas

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11
Q

What is a Just-In-Time production process

A

A JIT aims to get the highest volume of output at the lowest unit cost.
If there’s no demand for the product there is no production. It is the anticipated or planned consumer demand that triggers the production process

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12
Q

Advantages of JIT

A
  • Improves cash flow since money is not tied up in stock
  • Reduces storage costs
  • Reduces waste, obsolete and damaged stock
  • Less vulnerable to fashion changes
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13
Q

What does overstocking mean and what are the problems?

A

Overstocking means that a business has bought in more stock than it regularly needs.
Problems:
- High labour costs for security staff to prevent theft of stock
- High labour costs for warehouse staff to manage stocks
- High storage costs for large premises to store stock
- High insurance costs for large amounts of stock

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14
Q

Disadvantages of JIT

A
  • Advantages of bulk buying may be lost
  • Difficult to keep up with sharp changes in demand
  • Increased ordering and administration costs
  • Possible loss of reputation if customers are let down by late deliveries
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15
Q

What is labour intensive production

A

Where a business uses a larger proportion of human input than machinery to complete the production process

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16
Q

When is labour intensive production used

A
  • When the cost of labour is relatively cheaper than the cost of machinery
  • The production process requires specific skills
  • The use of machinery would be impractical due to the lack of space or mobility
  • When the production process relies on the ability for humans to think, problem solve and act on initiative
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17
Q

Advantages of labour intensive production

A
  • Additional flexibility due to human skills - one off items
  • More responsive to change
  • Lower start up costs than capital intensive, no initial outlay on machinery
  • Use of human judgement is needed, can improve process
18
Q

Disadvantages of labour intensive production

A
  • A skilled workforce can be expensive to recruit, pay and train
  • Business cannot take advantage of economies of scale
  • Staff illness or absence can impact on production process
  • Additional quality control measures may be required due to human error
19
Q

What is capital intensive production

A

Where the production process relies more on machinery and other capital equipment relative to human input

20
Q

Capital intensive production is used when:

A
  • the supply of labour is limited
  • the production process is routine and repetitive
  • Use of machinery improves quality and accuracy of production
  • use of machinery improves efficiency and consistency of output
21
Q

Advantages of capital intensive production

A
  • Machinery can operate 24/7
  • Quality of output is standardised and consistent
  • High volume of goods can be produced
  • Removes chance of human error
22
Q

Disadvantages of capital intensive production

A
  • Large initial outlay to purchase machines
  • Costs of maintaining and repairing equipment can be high
  • Can lead to redundancies
  • Worker motivation is low and they’re deskilled
23
Q

Describe each method of production (3)

A

Job production is when each job is completed in its entirety before another job is completed. The items are produced to the customers own specifications.

Batch production is the production of groups of smaller products. The products will have a degree of similarity, although different ingredients may be used. No item moves to the next stage until all are ready.

Flow production uses a production line and the product passes through various stages along the line, with component parts being added in each stage.

24
Q

Advantages of job production

A
  • Motivating for the person making the product - each product is unique
  • suitable for ‘one off’ orders that can be designed specifically for the requirements of a particular customer
  • Specifications can sometimes be changed during production
25
Q

Disadvantages of job production

A
  • Production costs may be high - few, if any, economies of scale
  • Wages may be higher as workers may require highly developed skills - labour intensive
  • Production may be time consuming
26
Q

Advantages of batch production

A
  • Flexibility - individual batches can be designed to meet the requirements of particular customers
  • Some scope for specialisation which can reduce costs
  • Stocks of partly finished goods can be built up quickly - helps business respond to new orders
27
Q

Disadvantages of batch production

A
  • Small batches mean higher costs of production per unit
  • Less job satisfaction and motivation due to repetitiveness
  • If batches differ from each other, delays may occur in changing/cleaning machinery
28
Q

Advantages of flow production

A
  • Economies of scale can be gained through specialisation of machinery, workers etc - lower unit costs
  • Reduction in labour costs due to automation
  • Costs of stockholding, etc can be reduced through systems like JIT
29
Q

Disadvantages of flow production

A
  • Standardised product that may not meet the requirements of all customers
  • Start up costs are high - capital intensive
  • If part of the system fails, the whole system may not be able to function
30
Q

How is quality ensured

A

Quality control (inspection) - checking at the end of production to ensure that all products are of high standard.

Quality assurance (prevention) - setting expected quality standards, making them clear to staff before they start production.

Buying high quality raw materials

31
Q

Advantages of benchmarking

A
  • Supports a culture of continuous improvement
  • Can lead to a competitive advantage
  • New ideas and perspectives are introduced to the business from external sources
32
Q

Disadvantages of benchmarking

A
  • Market leaders may resist making information available publicly to competitors
  • Ongoing process. A business cannot become complacent or competitors will match or overtake their standard and position in the market
  • Must be accompanied by a plan of change, requires significant time and resources
33
Q

Advantages of quality circles

A
  • Employees become more productive - given opportunity to discuss and solve problems which increases motivation
  • Increases job satisfaction for employees - increased loyalty and reduced staff turnover
  • Improves quality of product and reduces cost due to less wastage
34
Q

Disadvantages of quality circles

A
  • Senior management may fail to implement the changes discussed
  • Participants may not be adequately trained in problem solving and team work
  • Without proper leadership the meetings could escalate into discussions of grievances and personal issues without solutions being offered
35
Q

Advantages of mystery shopping

A
  • It is impartial
  • Training needs can be identified
  • Monitors quality of products and service
36
Q

Disadvantages of mystery shopping

A
  • Expensive

- Some staff can feel threatened or insecure

37
Q

Describe three ways that a business could be ethically and environmentally considerate

A
  • Fairtrade - Achieving better prices and fair terms of trade for farmers in the developing world who may have been exploited by greedy purchasers who don’t pass on the profit.
  • Environmental responsibility - The duty that a company has to operate in a way that protects the environment eg recycling.
  • Ethical operations - Doing the right thing and acting in a way that is both fair and honest to all stakeholders
38
Q

Advantages of CAM (computer aided manufacture)

A
  • Improved efficiency as production can occur 24/7
  • Improved accuracy and consistency as human error is eliminated
  • Reduction in waste
39
Q

Disadvantages of CAM (computer aided manufacture)

A
  • Initial outlay required to purchase the machines + computers
  • Production will stop if machinery/ computers breakdown
40
Q

Advantages of CAD (computer aided design)

A
  • More accurate than hand drawing and reduces human error
  • Images can be send via email
  • Images can be viewed in 2D and 3D
41
Q

Disadvantages of CAD (computer aided design)

A
  • Initial cost of software is high
  • Computers need a large amount of processing power to support software
  • Staff need to be trained to use the software

Higher Business Management (5 decks)

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