Operations Flashcards

1
Q

Name consequences of overstocking

A
Supplies out of date
Supplies out of fashion
Risk of theft
Additional costs of security and insurance
Money tied up, could be used elsewhere
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2
Q

Name consequences of understocking

A

Stops production
May not meet customers orders
May be unable to achieve unexpected orders
Machine downtime, labour downtime
Loss of bulk buying discounts for small orders

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3
Q

Name features of inventory management system

A
Max stock level
Min stock level
Reorder level
Reorder quantity
Lead time
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4
Q

Advantages of computerised stock control

A
Databases automatically updated
Linked to tills through EPOS
Automatic reordering
Easier to manage slow moving stock
Reduced labour time for stock counting and input
Highlights demand patterns
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5
Q

Disadvantages for computerised stock control

A

Expensive
Training time
Relies on data accuracy

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6
Q

Advantages of JIT

A
Less wastage
Better quality management
Less space
Reduced cycle times
Money not tied into stock
Less storage facilities and costs
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7
Q

Disadvantages of JIT

A

Late deliveries will stop production
Good relationships required with suppliers
Affected by road infrastructure
No room for error in production

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8
Q

Advantages of centralised warehousing

A

Increased distances of getting stock to required area
Specialised equipment needed
Usage levels may be unclear
Larger areas may lead to stock deterioration

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9
Q

Advantages of decentralised warehousing

A

Inventory close at hand
More responsive to local needs
Less overstocking
Usage reflects production

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10
Q

Disadvantages of decentralised warehousing

A

Additional costs of duplicating security etc
Inconsistency between sites
Smaller stock levels may result in understocking

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11
Q

Methods of distribution

A
Road
Rail
Air
Sea
Utilities infrastructure
Satellite
Mobile networks
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12
Q

Advantages of job production

A

Higher prices may be charged
Unique product
Customer specifications
Job can be altered to meet changing specs
More skilled and motivated employees
Stay ahead of competition by offering non standard products

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13
Q

Disadvantages of job production

A
Higher wages to skilled staff
High costs may limit customers
Long lead times
Materials avoid bulk discounts
Ex pensive equipment may have limited usage
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14
Q

Advantages of batch production

A
Batches adapted to customer requirements
Batches can be seasonal
Standardised machinery
Less skilled workers
Material can be bought in bulk
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15
Q

Disadvantages of batch production

A

Long changeovers
Mistakes can affect an entire batch
Employees boredom
Small batches increase unit cost

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16
Q

Advantages of flow production

A

Mass production high sales
Capital equipment increases consistency, quality
Bulk buying discounts

17
Q

Disadvantages of flow production

A

Products cannot be adapted
Workers boredom
Breakdowns – long down time
High Investment

18
Q

Advantages of automation

A
Consistency
Accuracy
Can do dangerous tasks
24/7
quicker
Less employees
19
Q

Disadvantages of automation

A

Huge investment
Breakdowns can lose hours of production
May demotivate employees
Machinery does what its programmed to do – no flex

20
Q

Advantages of mechanisation

A

Standardisation can be Preprogrammed
Machinery improves accuracy
Labour can highlight issues
Takes away heavy manual element of job

21
Q

Disadvantages of mechanisation

A

Labour training
Initial set up costs high
Breakdowns are costly
Machines need updating

22
Q

Definition of quality

A
Physical appearance
Durability and reliability
After sales service
Reputation
Value for money
23
Q

Why is quality important

A
Good reputation
Legal requirement
Competitiveness
Higher prices
Less returns#
Less complaints
Reduce waste/ reworks
24
Q

Name types of quality standards

A
BSi and ISO
BS5750 and ISO 9000
CE mark
Investors in people
Kite mark
Royal warrant
Trade branding ie Eggs/ meat
25
Q

Ways of ensuring quality

A
Quality control
Quality assurance
Quality management
Quality Circles
Benchmarking
Mystery Shopper
26
Q

Aspects of TQM

A
Quality policy
Quality standards
Team working
 Training
Continuous improvement
Zero defects
27
Q

Ethical Trading

A
Fair trade
Not using child labour
Not using sweat shops
Equality
Health and safety
28
Q

Environmental issues

A
Pollution( air/ water/noise)
Recycling
Waste reduction
Packaging reduction
Reducing energy
Green house gases
Sustainable development
Limited resources
29
Q

Benefits of recycling

A

Limits use of natural resources
Save energy
Reduction of greenhouse gases
Reduces landfill

30
Q

Advantages and disadvantages of environmentally friendly

A

Good Image
Attracts customers
Increase profits
Attracts employees

Costs
Redesign of processes
Training

31
Q

Technology in Operations

A
CAD
CAM
EPOS
Planning systems
Stock control