operations Flashcards
what is quality control
This is when the product is checked at the start of the production stage and end
whats a benefit of quality control
reduces the chance of poor quality products reaching customers
what is a con of quality control
faults may only be found at the end of production creating waste
what is quality assurance
This is when the product is checked at by every stage
what is a benefit of quality assurance
Faults are able to be identified sooner
what is a con of quality assurance
Can slow down production
what is meant by quality circles
its when a small group of workers get together at different levels of firm to discuss problems and solve them
what is a benefit of quality circles
employees may be more motivated as they are apart of the decision making process
what is a con of quality circles
employees are trained to join a quality circle which costs time and money
what is benchmarking
when the business finds the best practice in the industry and copies its competitor but adds extra value to it
what is a benefit of benchmarking
identifies who’s the best so if the business adapts to this way it can improve the business.
whats a con of benchmarking
it can be time consuming researching different techniques from different businesses
what is quality management
This is when the business goal is to have 0 errors and every employee is working to that goal
what is a benefit of quality management
Can promote staff to use teamwork
what is a con of quality management
requires commitment from everyone in the business
