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Business GCSE > Operations > Flashcards

Operations Flashcards

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1
Q

what is the definition of batch production?

A

a method of production where one type of product is made and then production is switched to make a different product

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2
Q

what is the definition of flow production?

A

production of one product that takes place continuously using a production assembly line

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3
Q

what is the definition of job production?

A

a method of production where products are made individually

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4
Q

what is the definition of production processes?

A

the three methods or processes of production

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5
Q

what are the advantages of job production?

A

likely to be high quality, individual
can charge a high price for a high profit

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6
Q

what are the disadvantages of job production?

A

high cost method
production may be slow

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7
Q

what are the advantages of batch production?

A

can be varied to meet needs of different customers
cheaper than job production

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8
Q

what are the disadvantages of batch production?

A

machines need re-setting between different batches (money)
tasks are repetitive and boring for workers

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9
Q

what are the advantages of flow production?

A

large quantities are produced
automation can reduce costs

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10
Q

what are the disadvantages of flow production?

A

may not be of high quality
need to store large stock
tasks may be repetitive for workers

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11
Q

what is the definition of automation?

A

a production process involving machinery that is controlled by a person

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12
Q

what is the definition of robotics?

A

the use of robots in the production process

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13
Q

what are the three uses of technology in production?

A

robotics
computers
automation

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14
Q

what are three advantages of using technology in production?

A

machines can replace workers (reducing costs)
can operate 24/7
waste is reduced

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15
Q

what are three disadvantages of using technology in production?

A

may need to recruit IT staff
machines can break down (disrupting production)
new technology may be expensive

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16
Q

what is the definition of quality?

A

refers to a production being fit for purpose

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17
Q

what is the definition of recalls?

A

when a fault occurs with a product and the business asks for the product to be brought back so it can be repaired or replaced

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18
Q

what is the definition of returns?

A

goods which customers take back to the shop because they are unsuitable or faulty

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19
Q

what are the benefits to providing quality goods and services?

A

waste is reduced, gain a good reputation

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20
Q

what is the definition of quality assurance?

A

an approach that involves the whole business focusing on quality with the aim of preventing quality problems from arising

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21
Q

what is the definition of quality control?

A

a system for inspecting the quality of the goods or services produced and ensuring they are of the required standard

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22
Q

what are three advantages of quality control?

A

stops poor quality goods being sold
output is not affected
improve the reputation

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23
Q

what are three disadvantages of quality control?

A

it does not prevent waste
inspection can be costly
does not encourage workers to be responsible for quality

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24
Q

what are the advantages to quality assurance?

A

it should reduce waste and cost, all workers are responsible for the quality
improve the reputation

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25
Q

what are the disadvantages to quality assurance?

A

workers may be stressed by the responsibility of having to check the quality of their own work

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26
Q

what is the definition of face to face?

A

involves direct contact between buyer and seller

27
Q

what is the definition of telesales?

A

sales completed over the phone

28
Q

what are the advantages of face to face selling?

A

can increase sales, useful where customers like advice

29
Q

what are the disadvantages of face to face selling?

A

may not be convenient to customers, if the customer bargains with the seller profits may be reduced

30
Q

what are the advantages of telesales?

A

can increase sales, may cost less than selling from a shop

31
Q

what are the disadvantages of telesales?

A

costs involved such as a warehouse to store goods and payments to telesales workers
sellers may ‘cold call’ which can be a nuisance to customers

32
Q

what is the definition of e-commerce?

A

the bringing together of buying and selling electronically

33
Q

what are the 5 influences of commerce on business?

A

levels of employment, new skills, location, business opportunities, delivery options

33
Q

what are the 5 influences of commerce on business?

A

levels of employment, new skills, location, business opportunities, delivery options

34
Q

what are two advantages of e-commerce to businesses?

A

it is possible to sell 24/7
markets have increased as businesses can now sell more easily around the world

35
Q

what are two disadvantages of e-commerce to businesses?

A

competition has increased
delivery systems need to be organised

36
Q

what are two advantages of e-commerce to customers?

A

can buy 24/7
can compare prices easier

37
Q

what are two disadvantages of e-commerce to customers?

A

impersonal, can’t ask questions
goods may not be what they are described to be

38
Q

what is the definition of as described?

A

means that good must be as the business has described them

39
Q

what is the definition of customer law?

A

the area of law which protects the customers of a bsuiness

40
Q

what is the definition of fit for purpose?

A

means that a good or service must do what it is meant to do

41
Q

what is the definition of satisfactory quality of goods?

A

means that goods should reflect the price charged for them

42
Q

what is the definition of business reputation?

A

refers to what customers say and fell about a business

43
Q

what is the definition of location?

A

refers to the place at which a business is sited

44
Q

what is the definition of proximity?

A

means ‘nearest to’

45
Q

how does cost influence a business location?

A

locating in an area where cost is low enables a business to save on the cost of renting

46
Q

how does proximity to the market influence a business location?

A

can be located near their customers, reduces the cost of transport

47
Q

how does proximity to labour influence a business location?

A

whether they need to supply skilled workers or non skilled workers

48
Q

how does proximity to materials influence a business location?

A

locate near to a source of raw materials to save on transport costs

49
Q

how does the government influence a business location?

A

may give a business grants towards start up costs or may reduce corporation tax for those businesses locating to an area of high unemployment

50
Q

what is the definition of procurement?

A

the management of purchasing within a business

51
Q

what are the four stages of procurement?

A

identifying, choosing suppliers, ordering, receiving

52
Q

what influences identifying goods and services in procurement?

A

which season it is for, changes in fashion/technology

53
Q

what influences choosing suppliers in procurement?

A

quality, reputation, reliability

54
Q

what influences ordering goods and services in procurement?

A

completing an order form stating what is wanted

55
Q

what influences receiving deliveries in procurement?

A

arranging for workers to receive the goods and having an area for the to be stored

56
Q

what is the definition of logistics?

A

the process of organising the transport of goods from the seller to the buyer

57
Q

what is the definition of supply chain?

A

the chain of businesses involved in the production of a product and its delivery to the user

58
Q

what are the five logistical issues?

A

time, reliability, length of supply chain, costs, customer service

59
Q

how is time a logistical issue?

A

suppliers must be able to deliver the goods on time, if not it could affect the business sales and revenue

60
Q

how is reliability a logistical issue?

A

supplier must be able to supply the quantity and quality of the goods needed, could delay the businesses production, loosing sales

61
Q

how is length of supply chain a logistical issue?

A

it has an increased list of problems occurring along the chain

62
Q

how is costs a logistical issue?

A

customer will want deliver costs to be as low as possible, may not get a big enough profit to keep the business running

63
Q

how is customer service a logistical issue?

A

the business may lose customers if businesses that buy from it are not happy with the service they receive

Business GCSE (7 decks)

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