operational objectives Flashcards
1
Q
What are the 7 operational objectives?
A
fadesqc
-FLEXIBILITY
-ADDED VALUE
-DEPENDABILITY
-ENVIRONMENTAL TARGETS
-SPEED OF RESPONSE
-QUALITY
-COST
2
Q
objectives relating to costs? (4)
A
-productivity + efficiency
-unit costs per item
-contribution per unit
-number of items to produce
3
Q
5 quality targets?
A
-Customer loyalty
-Number of complaints
-customer satisfaction
-reliability
-scrap/ defect rates
4
Q
4 efficiency/flexibility targets?
A
-labour productivity
-output per time period
-capacity utilisation
-order lead times
5
Q
4 environmental targets?
A
-use of energy
-proportion of production materials that are recycled
-compliance with waste disposal regulations / proportion of waste to landfill
-supplies of raw materials from sustainable resources
