Operational and Materials management Flashcards
Operational Processes internal
The function of transforming inputs to outputs. Systematic process to get product.
Operational industries
Primary
Secondary
Tertiary
Operational in systems
Consists of manufactured systems outputting tangible goods.
Intangible consists of non manufactured systems such as services.
some combine both.
Customer service (intangible)
The measure of how well a business meets and exceeds customer expectations.
Operational processes external
The process of finding reliable suppliers or contract manufacturers to produce a product.
What factors influence of affect operational processes?
Layout of facilities, office spaces, product and retail layout.
Materials management five Rs
Right quality
Right quantity
Right time
Right source
Right price
What does materials management consist of?
-INVENTORY MANAGEMENT
-SUPPLY CHAIN MANAGEMENT PROCESS
-LOGISTICS
-CAPACITY
-OPERATING SCHEDULE
examples of operational management.
leadership
customer support
quality assurance
supply chain management.
