One-to-one methods

Question 1

What are the four elements of the Johari Window?
Which element contributes
most to effective interpersonal communication?

Answer 1

• Blind self
• Unknown self
• Open self
• Hidden self
  (Open self) The open area allows both people to know what is going on.

Question 2

Distinguish between assertive, passive, aggressive and passive/aggressive
communication styles.

Answer 2

• Assertive – Standing up for your own needs while respecting other people’s needs.
• Passive – Is putting other people’s needs before your own needs
• Aggressive – Is putting your own needs before the needs of other people.
• Passive aggressive – Is deceptively putting your own needs above other’s needs.

Question 3

How can you develop skills for empathy?

Answer 3

• Listen carefully to what others are saying
• Share your own feelings and experiences
• Don’t jump to conclusions about how someone feels
• Be aware of your own opinions and how they might colour your
  understanding of other
• Offer your support, whether it’s a helping hand or a listening ear

Question 4

What are the five basic stages for all one-to-one consultations / meetings with a
client?

Answer 4

• Preparation – purpose of meeting, any prior research needed, anything to be done to prepare for the meeting in advance.
• Opening Communication – First impressions are important, introduce yourself and encourage the other person to talk.
• Ask questions to – Start a conversation, obtain information, show interest in the person and ask for support or agreement.
• Listen carefully – prepare to listen, keep an open mind, avoid distractions, be objective.
• Reflect and clarify – give feedback to other person on what they said, shows interest in the other person and shows you are considering the other persons viewpoint
• Close communication – summarise to allow both parties to reflect and agree on what was discussed and as a guide for next steps, leave space for arrangements for the future.

Question 5

Distinguish between a person’s attitudes, beliefs and values.

Answer 5

• Attitudes – Learned predispositions to respond favorably or unfavorably to something.
• Beliefs – The way in which we structure reality (true-false)
• Values – The concept of right or wrong (good or bad)

Question 6

What are the 3 stages in Egan’s Skilled Helper Model?

Answer 6

• Current scenario – What is the present state of affairs?
• Preferred scenario – What do I need instead of what I have got?
• Action strategies – How do I get that I need