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SNCOA - OMM > OMM - 01. Team Building > Flashcards

OMM - 01. Team Building Flashcards

1
Q

Four Stages of Development in Forming/Storming

A
  1. Forming
  2. Storming
  3. Norming
  4. Performing
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2
Q

A period of uncertainty with members trying to determine their place on the team and how they fit in with others.

A

Forming

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3
Q

Conflicts arise as members resist team influence and rebel against task accomplishment.

A

Storming

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4
Q

The team establishes commitment to the task and discovers ways to work together.

A

Norming

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5
Q

Team is now proficient in achieving its goals.

A

Performing

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6
Q

This model has five steps up the ladder to a successful team.

A

COG’s Ladder

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7
Q

Five Steps of COG’s Ladder

A
  1. Polite Stage
  2. Why We’re Here Stage
  3. Bid for Power
  4. Constructive Stage
  5. Esprit Stage
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8
Q

Group development model which maintains that these four phases are all necessary and inevitable in order for the team to grow, to face up to challenges, to tackle problems, to find solutions, to plan work, and to deliver results.

A

Forming/Storming/Norming/Performing

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9
Q

The basic idea of _____ is that there are five steps necessary for a small group of people to be able to work efficiently together.

A

Cog’s Ladder

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10
Q

Members of the team are new to each other and are just getting to know each other. People tend to be polite.

A

Polite Stage

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11
Q

Members need to know the team’s goal or objective. Once they get to know each other, they desire to work together and be productive.

A

Why We’re Here Stage

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12
Q

A phase where individual differences emerge and conflicting points of view may be voiced.

A

Bid For Power

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13
Q

As attitudes change slightly and team members start to focus more on the goal, they move out of the Bid For Power and become more productive.

A

Constructive Stage

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14
Q

The team has strong group identity and high morale. Not all teams reach this step on the ladder.

A

Esprit Stage

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15
Q

When a group of people first come together as a team, they are in the _____ or _____ stages.

A

Polite, Forming

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16
Q

During the polite/forming stage of team building, conversations tend to be about _____ subjects.

A

Neutral

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17
Q

During this stage:

  • People not focused on the mission
  • Main goal is feeling comfortable around the others
  • People hesitant to voice personal opinions or criticize ideas
A

Polite/Forming

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18
Q

Things to help teams advance past the polite/forming stage

A
  • Have a social period
  • Have members provide an introduction
  • Have members talk about their background
  • Provide some structure, cover ground rules, etc.
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19
Q

Team members need to understand the _____ of the team.

A

Purpose/Goal

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20
Q

Understanding the purpose or goal of the team is part of which stages?

A

Forming/Why We’re Here

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21
Q

The goal statement must be ____ and must be understood by all.

A

Clear

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22
Q

How to get people through this “goal” stage

A
  • Ensure you have an understanding of the goal
  • Communicate the goal to team members along with constraints and responsibilities
  • Provide any background information on the goal
  • Answer any questions the team may have
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23
Q

A frustrating phase for the team leader - arguments may pop up and team members may try to take over or leave. Cliques also form during this stage.

A

Storming/Bid for Power Stage

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24
Q

In team development the _____ started to form back at the very beginning.

A

Cliques

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25
Q

Trying to prevent cliques is actually _____ the team building process.

A

Hindering

26
Q

Ways to reduce the negative effects of the Storming/Bid for Power stage

A
  • Assigning duties early on
  • Ensure everyone understands their responsibilities toward the goal of the team
  • Keep them focused on the goal at hand
  • Show appreciation for valid ideas and record them for later
27
Q

As team development progresses, individuality and cliques will reduce to be replaced by _____.

A

Team Identity

28
Q

Highest phases of team development

A
  • Norming and Performing

- Constructive and Esprit

29
Q

Question on Page 21

A

Question on Page 21

30
Q

Which phase of team development is the earliest phase where the team is productive at a satisfactory level?

A

During the phase where cliques are gaining strength and members are being more vocal. This is called the Bid For Power or the Storming phase.

31
Q

Five indicators of the Healthy Team Spirit

A
  • Ethical Behavior
  • Sharing
  • Trust
  • Critical Judgment
  • Cooperation
32
Q

Leaders foster _____ by demonstrating trust, honesty, integrity, and by being open with team members in sharing information.

A

Ethical Behavior

33
Q

The team leader encourages ____ through open communication. The leader needs to encourage feedback and pay attention to members as they provide this feedback.

A

Sharing

34
Q

Leaders encourage _____ by promoting a trusting atmosphere. Look for signs of a lack of _____ and address them with the members concerned.

A

Trust

35
Q

This occurs when the team is open to criticism and always willing to learn.

A

Critical Judgment

36
Q

Leaders foster _____ by encouraging participation and diversity in the team.

A

Cooperation

37
Q

Having team members share information and review each others work helps build _____.

A

Cooperation

38
Q

When lacking, the team fails to accept constructive criticism.

A

Critical Judgment

39
Q

Team members are willing to help each other and support each other.

A

Cooperation

40
Q

A need to win may become so great the team will disregard any sense of fair play to achieve its goals.

A

Unethical Behavior

41
Q

The team members can rely on each other and depend on each other.

A

Trust

42
Q

The team doesn’t keep information or resources just to them self.

A

Sharing

43
Q

Once your team is up and running, your job as the team leader is _____.

A

Sustainment

44
Q

Three Primary Responsibilities of Team Leader after the Team is Formed.

A
  • Always keep focused on the goal
  • Remember the team development phases are not one-way from lowest to highest. Teams can slip back in team development.
  • Healthy Team Spirit (HTS) is not permanent and may fluctuate with both new team members and changes to the work environment.
45
Q

As team members become comfortable with each other and ideas are being generated, it will be easy to _____.

A

Get off track

46
Q

If a new person is added to the team, the new person will be at the _____ or _____ stages in relation to the team.

A

Forming, Polite

47
Q

Get new team members to the _____ phases as quickly as possible.

A

Productive

48
Q

Stress, new people on the team, changing situations, can all impact _____.

A

Hight Team Spirit (HTS)

49
Q

Monitor team members and solicit _____ from other team members on their views of the team’s health.

A

Feedback

50
Q

Six Key Attributes for Selecting Team Members

A
  1. Possesses and shares technical expertise
  2. Assumes responsibility
  3. Is willing to commit to team goals
  4. Able to see the big picture
  5. Willing to ask tough questions
  6. Willing to try something new
51
Q

A basic management skill is to think _____ and not get bogged down in too many small details.

A

Conceptually

52
Q

Get people on your team that can _____ and accept change.

A

Adapt

53
Q

In the first phase of team development, team members _____.

A

Are a bit nervous and are just trying to get to know each other.

54
Q

In the second phase of team development, team members _____.

A

Need to understand what the goals and rules are for the team.

55
Q

In the third phase of team development, team members _____.

A

May exhibit arguing because individual goals are coming out instead of team goals. They are productive, but not highly productive.

56
Q

In the fourth phase of team development, team members _____.

A

Get highly productive and individual goals fade as the focus moves toward team goals.

57
Q

Three ways to sustain an effective team:

A
  • Focus on the goal or mission
  • Monitor the team’s development as people change
  • Always monitor healthy team spirit
58
Q

Six attributes of team members:

A
  • Possesses and shares ideas
  • Assumes responsibility for problems
  • Willing to commit to team goals
  • Able to see the big picture
  • Willing to ask tough questions
  • Willing to try something new
59
Q

Questions on Pages 41-44

A

Questions on Pages 41-44

60
Q

An early team meeting should:

A
  • Ensure people get to know each other
  • Ensure the goal is clearly understood
  • Additional duties are assigned
  • Ensure responsibilities are understood
61
Q

The argument or fussing state is common in team development and occurs when?

A

During the Storming or Bid for Power stages

SNCOA - OMM (6 decks)

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