ombudsman Flashcards
1
Q
what is ombudsmans job
A
independent service who investigate and resolve complaints (mal-administration) and provide a decision/outcome
2
Q
what do they base their decision on
and how much do they cost
A
fairness
free to use
3
Q
when was an ombudsman first used
A
sweeden 19th century
4
Q
what happened after Sweden used an ombudsman
A
it spread to other nordic countries and by 20th century many democracies have adopted ombudsman
5
Q
what statute governs parliamentary ombudsman
A
parliamentary commissioner act 1967
6
Q
what does the parliamentary ombudsman do
A
governs mal-administration by government departments and public authorities
7
Q
what are some of the roles of an ombudsman
A
- investigation - interviews, facts of the case gather evidence.
- resolution - compensation, apologies…
- monitoring - by audits
