Om Pre Lim

Question 1

Is the management of systems or processes
that create goods and/or provide services

Answer 1

Operation management

Question 2

Is the sequence of organizations ̶ their facilities,
functions and activities ̶ that are involved in
producing and delivering a product or service.

Answer 2

Supply chain

Question 3

MUST BE
PERIODICALLY PREPARED TO
PLAN FINANCIAL
REQUIREMENTS. BUDGETS
MUST SOMETIMES BE
ADJUSTED, AND PERFORMANCE
RELATIVE TO A BUDGET MUST
BE EVALUATED.

Answer 3

Budgeting

Question 4

VALUATION OF ALTERNATIVE
INVESTMENTS IN PLANT AND
EQUIPMENT REQUIRES INPUTS
FROM BOTH OPERATIONS AND
FINANCE PEOPLE

Answer 4

ECONOMIC ANALYSIS OF
INVESTMENT PROPOSALS.

Question 5

THE NECESSARY FUNDING
OPERATIONS AND THE AMOUNT
AND TIMING OF FUNDING CAN
BE IMPORTANT AND EVEN
CRITICAL WHEN FUNDS ARE
TIGHT. CAREFUL PLANNING CAN
HELP AVOID CASH-FLOW
PROBLEMS

Answer 5

PROVISION OF FUNDS

Question 6

A key aspect of operations management is process management. A process consists

Answer 6

Process management

Question 7

Variation occurs in all business processes. It can be due to
variety or variability

Answer 7

Process Variation

Question 8

FOUR BASIC SOURCES OF VARIATION

The greater the variety of goods
and services, the greater the variation in production or service requirements.

Answer 8

The variety of goods or services being offered

Question 9

FOUR BASIC SOURCES OF VARIATION

These variations, which include trends and sea-
sonal variations, are generally predictable. They are particularly important for capacity
planning.

Answer 9

Structural variation in demand

Question 10

FOUR BASIC SOURCES OF VARIATION

This natural variability is present to some extent in all
processes, as well as in demand for services and products, and it cannot generally be
influenced by managers.

Answer 10

Random variation

Question 11

FOUR BASIC SOURCES OF VARIATION

These variations are caused by defective inputs, incorrect
work methods, out-of-adjustment equipment, and so on. This type of variation can be
reduced or eliminated by analysis and corrective action.

Answer 11

Assignable variation.

Question 12

FOUR BASIC SOURCES OF VARIATION

These variations are caused by defective inputs, incorrect
work methods, out-of-adjustment equipment, and so on. This type of variation can be
reduced or eliminated by analysis and corrective action.

Answer 12

Assignable variation.

Question 13

What is the six sigma?

•

Answer 13

Cost and time reduction
• Productivity improvement
• Process yield improvement
• Quality improvement
•Increasing customer satisfaction

Question 14

System that uses minimal amounts of resources to
produce a high volume of high-quality goods with some variety.

Answer 14

Lean system

Question 15

The ability of an organization to respond quickly to demands
or opportunities.

Answer 15

Agility

Question 16

. A process for reducing costs, improving quality, and
increasing customer satisfaction.

Answer 16

Six sigma

Question 17

HENRY FORD’S
CONTRIBUTION 2 type

Answer 17

Mass production
Interchangeable

Question 18

, the great industrialist, employed scientific management techniques in his
factories.

Answer 18

Henry Ford

Question 19

applied Taylor’s ideas to organization structure and encouraged the
use of experts to improve organizational efficiency. He testified in a congressional hearing
that railroads could save a million dollars a day by applying principles of scien- tific
management.

Answer 19

Harrington Emerson

Question 20

He recognized the value of nonmonetary rewards to motivate workers, and
developed a widely used system for scheduling, called Gantt charts.

Answer 20

Henry Gantt

Question 21

was an industrial engineer who is often referred to as the father of motion
study. He developed principles of motion economy that could be applied to incredibly
small portions of a task.

Answer 21

Frank Gilbreth

Question 22

management era brought widespread changes to the management of
factories. The movement was spearheaded by the efficiency engineer and inventor
Frederick Winslow Taylor, who is often referred to as the father of scientific
management.

Answer 22

SCIENTIFIC MANAGEMENT

Question 23

What is the 3 models miniture

Answer 23

Physical model - miniture card

Schematic model- abstract, graphs chart blueprint

Mathematical model- numbers formula

Question 24

AREAS SUPPORTING OPERATIONS
MANAGEMENT

is responsible for general upkeep and repair of
equipment, buildings and grounds, heating and air-conditioning;
removing toxic wastes; parking; and perhaps security.

Answer 24

Maintenance

Question 25

AREAS SUPPORTING OPERATIONS
MANAGEMENT

involves the shipping of goods to warehouses,
retail outlets, or final customers.

Answer 25

Distribution

Question 26

AREAS SUPPORTING OPERATIONS
MANAGEMENT

is often concerned with scheduling,
performance standards, work methods, quality control, and
material handling.

Answer 26

Industrial engineering

Question 27

AREAS SUPPORTING OPERATIONS
MANAGEMENT

has responsibility for procurement of materials, supplies, and equipment. Close
contact with operations is necessary to ensure correct quantities and timing of purchases

Answer 27

Purchasing