OM Flashcards
The management of systems or processes that create goods and/or provide services
Operations Management
is a key tool used by all decision makers
Modeling
a set of interrelated parts that must work together
System
father of motion studies
Frank Gilbreth
developed the Gantt chart scheduling system and recognized the value of non-monetary rewards for motivating employees
Henry Gantt
Focuses on reduction of time needed to accomplish task
Time-based strategies
a strategy of producing standardized goods or services, but incorporating some degree of customization in the final product or services.
mass customization
is a measure of the ability of a product, a part, a service, or an entire system to perform its intended function under a prescribed set of conditions.
Reliability
used to determine the extent of consumer acceptance.
Market test
an act, something that is done for the customers.
Service
The combination of goods and services provided to a customer.
Product bundle
also called the Taguchi Method, greatly improves engineering productivity
Robust design
involves detailed descriptions of what is needed to meet( or exceed) customer wants, and requires collaboration between legal, marketing and operations.
Product specifications
a method used in a service design to describe and analyse a proposed service
service blue printing
is the stages through which a product or its category bypass.
life cycles
