Officer Safety Flashcards
Staff assault reduction strategy
Awareness Likelihood Enlist Reaction Take care
Attitudinal mistakes
Don’t take it personally
Don’t be complacent
Don’t be apathetic
Dos for officer safety
Be aware of body language Maintain a neutral and unbiased attitude Pick up on warning signs Know your prisoners Attempt to calm angry persons
Dont’s for officer safety
Threaten, dare or issue ultimatums
Cause embarrassment
Officer behaviour that affects safety APPS
Attitude
Positioning
Professionalism
Service delivery
Clues to potential conflict
Tension Shaking Excessive sweating, hand gestures, fidgeting Rapid speech Pacing Anxiety
Assault cycle
Baseline Trigger Escalation Crisis Recovery Post crisis depression
Bataris box
My attitude affects my behaviour affects your attitude which affects your behaviour
Five categories communication model
Cooperative Passive resistant Active resistant Assaultive GBH
Diffuse situation
Watch body language and the message it is sending
Eye contact but not too much as to be intimidating
Respect personal space
Listening is the most important skill
De-escalate situation CCERAD
Communicating respect Cooperating Effective listening Reframing Asserting Disengaging
Reframing
Redirect aggression into a non-threatening discussion of the persons underlying needs
Situational awareness
Conscious effort to pay attention to feeling and surrounding events even while you are being busy or distracted
Behavioural awareness
Prisoners themselves pose the greatest threat to our safety and security. Being able to assess their behaviour, verbals and non-verbals for possible danger or warning signs
Anger and aggression warning signs
Anxiety Sweating Pacing Making threats Stuttering Misuse of words Dilated pupils
Factors that elicit anger
Insults personal or cultural Inappropriate jokes Using wrong names Talking down to someone Making assumptions Patronising Telling them how they feel or should feel
Factors that influence anger
Aggressive nature Previous aggressive behaviour Feel threatened Fear of many things Powerless
Environmental factors influencing aggression
Feeling isolated from friends or family
Feeling unsafe
Unfamiliar place
Upset or distressed
Reduce aggressive behaviour
Make them feel safe/comfortable Give them a voice Treat with respect Able to communicate effectively They and others manage to remain calm
Coping with aggression
Try not to take the hostility personally
Be aware of your reactions to aggression and try to remain calm
Recognise and defuse the aggression as early as possible by showing empathy
Threat assessment model
Assess the threat
Plan your response
Act decisively to control the situation
Safety essentials
Assess
Communication
Safety
POP
People
Object
Place
Category 1 risk
Obvious Known risk of an object, person or situation
