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Officer I & II > Officer 1 & 2 Pretest Questions Quiz Section 1 > Flashcards

Officer 1 & 2 Pretest Questions Quiz Section 1 Flashcards

1
Q

According to the NFPA, how many levels of fire officers are there?

A

4

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2
Q

Which term does the International Association of Fire Chiefs use for Fire Officer 1?

A

Supervising Fire Officer

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3
Q

Which level of fire Officer is generally associated with supervising a single fire company or apparatus?

A

1

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4
Q

Which of the four functions of management is used when a fire Officer considers the impact on the budget before making purchases?

A

Controlling

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5
Q

Which of the following fire Officer II duties is a fire Officer I not expected to perform?

A

Completing employee performance appraisals

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6
Q

All of the following are common ways of organizing a fire department except one. Choose the exception.

Function
Demographics
Geography
Staffing

A

Demographics

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7
Q

Within the NFPA requirements for Fire Officer 1, what are the requirements for certification as an instructor?

A

NFPA Fire Instructor 1

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8
Q

Which type of organizational document establishes or prescribes specific operational or administrative methods to be followed routinely for the performance of designated operations or actions?

A

Standard Operating Procedure

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9
Q

Which of the four functions of management does the fire officer use to take the available people, equipment, structure, and time and develop them into an orderly, functional, and structural unit?

A

Organizing

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10
Q

In 1871, two major fires occurred that would change the way the United States viewed and responded to fire. What was one of those fires?

A

The great Chicago Fire

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11
Q

Historically, how did the fire service originate in the United States?

A

As a community of civilian volunteers

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12
Q

According to NFPA 1021, does a Fire Officer II have to meet the requirements of Fire Officer 1?

A

Yes, Fire Officer I is a prerequisite for Fire Officer II

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13
Q

With ____, the specific assignment of a task to an individual makes that person responsible for completing the task and prevents duplication of job assignments.

A

Division of labor

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14
Q

Looking beyond the physical attributes of individuals and matching each individual’s strengths with the organization’s needs so that the organization, the individual, and the Officer can be successful is a must for the fire Officer to maintain _____.

A

Cultural diversity

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15
Q

Which industry played a major role in the development of the first model building codes?

A

The insurance industry

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16
Q

Which condition could ensue if it were not for the principle of unity of command?

A

Fire fighters could receive multiple, possibly conflicting, orders from different officers

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17
Q

What was the building codes originally developed to prevent?

A

Building collapse

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18
Q

What is one of the two primary causes of death to fire fighters operating in a burning structure?

A

Structural collapse

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19
Q

Which type of organizational document is developed by various government authorized organizations to implement a law that has been passed by a government body?

A

Regulation

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20
Q

Which type of organization do private industries or nongovernmental organizations use to provide fire protection for factories, processing plants, and large private facilities?

A

Brigades

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21
Q

_____ is the complex system of inherent attributes that determine a person’s moral and ethical actions and reactions.

A

Integrity

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22
Q

According to Annex A of NFPA 1021, public safety personnel must make choices based on the ________.

A

Maximum benefit to the citizens and the community

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23
Q

According to the 1993 amended EEOC guidelines, under which circumstances, if any, are employers liable for the acts of those who work for them?

A

The employer knew, or should have known, about the behavior and did nothing about it.

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24
Q

Fire Fighters who want to initiate a harassment complaint have three methods of doing so. At which level must they first make contact?

Federal
Fire Department
Local Governments
It is their choice

A

It is their choice

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25
Q

Fire officers should act as if someone is always _____ when they are out of the Station.

A

Documenting their actions

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26
Q

Fire Officers should consult their supervisors if they are going to make a decision that ______.

A

Goes beyond their scope of authority

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27
Q

It is said that fire officers should “walk the talk” What does that mean?

A

They should demonstrate the behaviors they say are important.

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28
Q

The Equal Employment Opportunity Act of 1972 applies to

Employers with a minimum of ____ employees.

A

15

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29
Q

There are several things a department might do as part of compliance with a consent decree. What is one such thing?

A

Engage in community outreach

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30
Q

What can a fire officer do to improve his or her effectiveness in handling an unpopular order?

A

Determine the history behind the order.

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31
Q

What is one of the higher-profile roles a fire Officer can perform?

A

Functioning as an Incident Commander

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32
Q

What is one of the three recommended activities for fire officers to help them work effectively with their supervisors?

A

Keep the supervisor informed

33
Q

Which agency enforces the federal laws establishing the civil rights of Americans in the workplace?

A

Equal Employment Opportunity Commission

34
Q

Which kind of behavior can be described as consistent with department’s core values, mission statement, and values statement?

A

Ethical Behavior

35
Q

Which of the following is one of James O. Page’s recommendations to assist fire officers in developing skills and competencies within the fire company?

A

Use problem solving scenarios

36
Q

Which of the following is one of the four basic tasks expected of a good fire Officer, as reported by a recent survey of Chief fire officers?

A

Notifications

37
Q

Which statement best summarizes the role of the supervising fire Officer in decision making and problem solving?

A

Chiefs will be available for consultation, but the fire officers will run their stations

38
Q

Who must take corrective action if an investigation confirms a harassment complaint has merit?

A

The fire chief

39
Q

What is the primary purpose of having an accurate “beginning of shift report”?

A

To ensure adequate staffing

40
Q

A theory Y manager believes that people need to be _____ rather than ______.

A

Encouraged/controlled

41
Q

According to Frederick Winslow Taylor, ______ management calls for optimizing the way tasks are performed and simplifying the jobs so workers can be trained to perform a specialized sequence of motions in the “best” way

A

Scientific

42
Q

According to Maslow’s Hierarchy of Needs, the most basic human needs, at the bottom of the ladder, are known as _____ needs.

A

Physiological

43
Q

According to the text, what will be a fire officer’s greatest challenge?

A

Managing people

44
Q

Frederick Winslow Taylor viewed workers as “cheap, stupid, and ____”

A

Interchangeable

45
Q

How did Frederick Winslow Taylor determine the optimal way to perform a job?

A

Time Studies

46
Q

In the Blake and Mouton Managerial Grid, which behavioral model sees a high level of concern for either people or results as too extreme and tries to moderate both in the workplace?

A

Status Quo

47
Q

In the context of having their security threatened, fire fighters may do what is necessary to survive. In that situation, how will they feel, typically, about advancing the objectives of the fire department or their officers

A

Not highly motivated

48
Q

In the context of Human Resources management, what does “F” stand for in FLSA?

A

Fair

49
Q

There are many ways to shrink a fire department ‘s labor supply. What is one of the methods preferred by most fire departments?

A

Attrition

50
Q

What does a Theory X manager believe?

A

People do not like to work

51
Q

What does the controlling person demonstrate, according to the Blake and Mouton Managerial Grid?

A

High concern for results, low concern for people

52
Q

What is one of the best tools to use to improve time efficiency?

A

Delegation

53
Q

What is the fifth level of Maslow’s hierarchy of needs?

A

Self-actualization

54
Q

What is the pay system called in which fire fighters are typically paid a base amount and then receive additional compensation for a good performance?

A

Merit Based

55
Q

What is the pay system called in which fire fighters are typically paid a base amount and then receive additional compensation for any skills the fire fighter can demonstrate?

A

Skill based

56
Q

What is the term used for the process of setting performance standards and evaluating performance against those standards?

A

Performance Management

57
Q

Which Brand of Management handles the setting of compensation and benefits?

A

Human Resources

58
Q

Which term is best defined as the systematic pursuit of practical results, using available human and knowledge resources in a concerted and reinforcing way?

A

Management

59
Q

Which type of management technique is appropriate in an involuntary work performance meeting with a subordinate?

A

Theory X

60
Q

_____ is the term for the report that describes what you have and what you are doing at an incident, and that provides direction for other units that will be arriving

A

Initial report

61
Q

A document that suggests a particular action or decision is called a(n) ______

A

Recommendation report

62
Q

A press release should be limited to a maximum of how many pages?

A

1

63
Q

A verbal presentation must include which of the following?

Non verbal cues
Handouts
Interest statement
Power point slides

A

Interest statement

64
Q

As part of active listening, when should the listener interrupt the speaker?

A

Never, the speaker should be allowed to have a full day

65
Q

Does the message component of the communication cycle need to be written

A

No, it can be a facial expression or other non verbal statement

66
Q

How does HIPAA relate to fire department communication?

A

It deals with protection of individuals from the release of sensitive information

67
Q

Internal memos, emails, instant messages, and messages transmitted via mobile data terminals are examples of _____.

A

Informal communication

68
Q

Sometimes people send out unintended nonverbal messages that may be misunderstood by others. For example, how is an expression of personal disappointment often misinterpreted by others?

A

As disapproval of them

69
Q

The method used to convey the message from the sender to the receiver is the _____.

A

Medium

70
Q

What does the “I” stand for in NFIRS

A

Incident

71
Q

What is an effective method of providing feedback to responders for improving their emergency radio communication skills?

A

Having personnel listen to recordings of their own radio transmissions during emergencies

72
Q

What is one example of sociological noise in communication

A

Prejudice

73
Q

What is the most common form of report that fire officers are required to make

A

Verbal

74
Q

What kind of process is communication

A

Circular

75
Q

What makes a “grapevine” flourish

A

Lack of timely and accurate information

76
Q

Which formal document addresses a specific subject, policy, condition, or situation

A

A general order

77
Q

Which of the following is a type of communication that is archived as a permanent file?

A

Formal communication

78
Q

Which of the following is an element usually included in a decision document

A

Options

79
Q

Which phrase best describes the receiver’s responsibility during the communication process?

A

Capture and interpret the information

Officer I & II (4 decks)

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