Officer 1 & 2 Pretest Questions Quiz Section 1 Flashcards
According to the NFPA, how many levels of fire officers are there?
4
Which term does the International Association of Fire Chiefs use for Fire Officer 1?
Supervising Fire Officer
Which level of fire Officer is generally associated with supervising a single fire company or apparatus?
1
Which of the four functions of management is used when a fire Officer considers the impact on the budget before making purchases?
Controlling
Which of the following fire Officer II duties is a fire Officer I not expected to perform?
Completing employee performance appraisals
All of the following are common ways of organizing a fire department except one. Choose the exception.
Function
Demographics
Geography
Staffing
Demographics
Within the NFPA requirements for Fire Officer 1, what are the requirements for certification as an instructor?
NFPA Fire Instructor 1
Which type of organizational document establishes or prescribes specific operational or administrative methods to be followed routinely for the performance of designated operations or actions?
Standard Operating Procedure
Which of the four functions of management does the fire officer use to take the available people, equipment, structure, and time and develop them into an orderly, functional, and structural unit?
Organizing
In 1871, two major fires occurred that would change the way the United States viewed and responded to fire. What was one of those fires?
The great Chicago Fire
Historically, how did the fire service originate in the United States?
As a community of civilian volunteers
According to NFPA 1021, does a Fire Officer II have to meet the requirements of Fire Officer 1?
Yes, Fire Officer I is a prerequisite for Fire Officer II
With ____, the specific assignment of a task to an individual makes that person responsible for completing the task and prevents duplication of job assignments.
Division of labor
Looking beyond the physical attributes of individuals and matching each individual’s strengths with the organization’s needs so that the organization, the individual, and the Officer can be successful is a must for the fire Officer to maintain _____.
Cultural diversity
Which industry played a major role in the development of the first model building codes?
The insurance industry
Which condition could ensue if it were not for the principle of unity of command?
Fire fighters could receive multiple, possibly conflicting, orders from different officers
What was the building codes originally developed to prevent?
Building collapse
What is one of the two primary causes of death to fire fighters operating in a burning structure?
Structural collapse
Which type of organizational document is developed by various government authorized organizations to implement a law that has been passed by a government body?
Regulation
Which type of organization do private industries or nongovernmental organizations use to provide fire protection for factories, processing plants, and large private facilities?
Brigades
_____ is the complex system of inherent attributes that determine a person’s moral and ethical actions and reactions.
Integrity
According to Annex A of NFPA 1021, public safety personnel must make choices based on the ________.
Maximum benefit to the citizens and the community
According to the 1993 amended EEOC guidelines, under which circumstances, if any, are employers liable for the acts of those who work for them?
The employer knew, or should have known, about the behavior and did nothing about it.
Fire Fighters who want to initiate a harassment complaint have three methods of doing so. At which level must they first make contact?
Federal
Fire Department
Local Governments
It is their choice
It is their choice
Fire officers should act as if someone is always _____ when they are out of the Station.
Documenting their actions
Fire Officers should consult their supervisors if they are going to make a decision that ______.
Goes beyond their scope of authority
It is said that fire officers should “walk the talk” What does that mean?
They should demonstrate the behaviors they say are important.
The Equal Employment Opportunity Act of 1972 applies to
Employers with a minimum of ____ employees.
15
There are several things a department might do as part of compliance with a consent decree. What is one such thing?
Engage in community outreach
What can a fire officer do to improve his or her effectiveness in handling an unpopular order?
Determine the history behind the order.
What is one of the higher-profile roles a fire Officer can perform?
Functioning as an Incident Commander
What is one of the three recommended activities for fire officers to help them work effectively with their supervisors?
Keep the supervisor informed
Which agency enforces the federal laws establishing the civil rights of Americans in the workplace?
Equal Employment Opportunity Commission
Which kind of behavior can be described as consistent with department’s core values, mission statement, and values statement?
Ethical Behavior
Which of the following is one of James O. Page’s recommendations to assist fire officers in developing skills and competencies within the fire company?
Use problem solving scenarios
Which of the following is one of the four basic tasks expected of a good fire Officer, as reported by a recent survey of Chief fire officers?
Notifications
Which statement best summarizes the role of the supervising fire Officer in decision making and problem solving?
Chiefs will be available for consultation, but the fire officers will run their stations
Who must take corrective action if an investigation confirms a harassment complaint has merit?
The fire chief
What is the primary purpose of having an accurate “beginning of shift report”?
To ensure adequate staffing
A theory Y manager believes that people need to be _____ rather than ______.
Encouraged/controlled
According to Frederick Winslow Taylor, ______ management calls for optimizing the way tasks are performed and simplifying the jobs so workers can be trained to perform a specialized sequence of motions in the “best” way
Scientific
According to Maslow’s Hierarchy of Needs, the most basic human needs, at the bottom of the ladder, are known as _____ needs.
Physiological
According to the text, what will be a fire officer’s greatest challenge?
Managing people
Frederick Winslow Taylor viewed workers as “cheap, stupid, and ____”
Interchangeable
How did Frederick Winslow Taylor determine the optimal way to perform a job?
Time Studies
In the Blake and Mouton Managerial Grid, which behavioral model sees a high level of concern for either people or results as too extreme and tries to moderate both in the workplace?
Status Quo
In the context of having their security threatened, fire fighters may do what is necessary to survive. In that situation, how will they feel, typically, about advancing the objectives of the fire department or their officers
Not highly motivated
In the context of Human Resources management, what does “F” stand for in FLSA?
Fair
There are many ways to shrink a fire department ‘s labor supply. What is one of the methods preferred by most fire departments?
Attrition
What does a Theory X manager believe?
People do not like to work
What does the controlling person demonstrate, according to the Blake and Mouton Managerial Grid?
High concern for results, low concern for people
What is one of the best tools to use to improve time efficiency?
Delegation
What is the fifth level of Maslow’s hierarchy of needs?
Self-actualization
What is the pay system called in which fire fighters are typically paid a base amount and then receive additional compensation for a good performance?
Merit Based
What is the pay system called in which fire fighters are typically paid a base amount and then receive additional compensation for any skills the fire fighter can demonstrate?
Skill based
What is the term used for the process of setting performance standards and evaluating performance against those standards?
Performance Management
Which Brand of Management handles the setting of compensation and benefits?
Human Resources
Which term is best defined as the systematic pursuit of practical results, using available human and knowledge resources in a concerted and reinforcing way?
Management
Which type of management technique is appropriate in an involuntary work performance meeting with a subordinate?
Theory X
_____ is the term for the report that describes what you have and what you are doing at an incident, and that provides direction for other units that will be arriving
Initial report
A document that suggests a particular action or decision is called a(n) ______
Recommendation report
A press release should be limited to a maximum of how many pages?
1
A verbal presentation must include which of the following?
Non verbal cues
Handouts
Interest statement
Power point slides
Interest statement
As part of active listening, when should the listener interrupt the speaker?
Never, the speaker should be allowed to have a full day
Does the message component of the communication cycle need to be written
No, it can be a facial expression or other non verbal statement
How does HIPAA relate to fire department communication?
It deals with protection of individuals from the release of sensitive information
Internal memos, emails, instant messages, and messages transmitted via mobile data terminals are examples of _____.
Informal communication
Sometimes people send out unintended nonverbal messages that may be misunderstood by others. For example, how is an expression of personal disappointment often misinterpreted by others?
As disapproval of them
The method used to convey the message from the sender to the receiver is the _____.
Medium
What does the “I” stand for in NFIRS
Incident
What is an effective method of providing feedback to responders for improving their emergency radio communication skills?
Having personnel listen to recordings of their own radio transmissions during emergencies
What is one example of sociological noise in communication
Prejudice
What is the most common form of report that fire officers are required to make
Verbal
What kind of process is communication
Circular
What makes a “grapevine” flourish
Lack of timely and accurate information
Which formal document addresses a specific subject, policy, condition, or situation
A general order
Which of the following is a type of communication that is archived as a permanent file?
Formal communication
Which of the following is an element usually included in a decision document
Options
Which phrase best describes the receiver’s responsibility during the communication process?
Capture and interpret the information
