Office & Recordkeeping

Question 1

Callback

Answer 1

Scheduled call to a client to check on a patient’s status.

Question 2

Inventory

Answer 2

The large amount of products we keep on hand to sell.

Question 3

Invoice

Answer 3

N. The list of services and products provided to the patient that the owner is to pay for
V. Creating the list above.

Question 4

Message

Answer 4

A channel of communication through the computer to relay information to another staff member or a client.

Question 5

Note

Answer 5

Information placed into a medical record when the patient is not in the building. May be about the pet (lab results) or recording a conversation with the owner (documenting a callback).

Question 6

Progress Report (PR)

Answer 6

Communication to a client about how their pet is doing.

Question 7

Medical record

Answer 7

Created every time a patient walks in for a service. Documents data collected, diagnosis, service/products provided.

Question 8

What are the components of a medical record? (Acronym is SOAP)

Answer 8

Subjective history of the pet provided by owner
Objective findings of the physical exam
Assessment or diagnosis
Plan of action, medical plan