Office Procedures+Inventory Control

Question 1

Lagomorph

Answer 1

Mammal of the order Lagomorpha; hare, rabbit, or pika

Question 2

Left- justified

Answer 2

The text is evenly aligned on the left side of the page

Question 3

Letterhead paper

Answer 3

A simple template with the veterinary facility’s name and address in the top region of the paper, either centered, left- or right- justified; often used for writing letters to clients or other facilities

Question 4

O(sOap)

Answer 4

Objective- observations made by the veterinarian during the initial physical examination. Veterinarians patient examination notes also included in this section

Question 5

Orchidectomy

Answer 5

Removing both testes from the male species; also known as spaying or castration

Question 6

Out-guide

Answer 6

A simple Manila folder or cardboard sheet that is inserted in the place of a withdrawn file folder and signifies that a file has been taken from the shelf

Question 7

Ovariohysterectomy

Answer 7

Removing the ovaries and uterus from the female species; also known as spaying

Question 8

Patient medical record folder

Answer 8

A folder provided by the veterinary facility that is often given to the client upon the patients first visit; folder includes the hospitals information. Made to assist the client in organizing all of his/hers pets veterinary paperwork.

Question 9

Patient record

Answer 9

The part of the client record containing patient information

Question 10

S (Soap)

Answer 10

Subjective-observation made by the client and the reason that he/she is bringing the patient to the veterinarian; aka the chief complaint. Section also includes the patients history

Question 11

Tabby

Answer 11

A striped cat; indicates pattern, not color

Question 12

Terminal digital filing

Answer 12

A system of filing medical records by the last 3 digits of their identification numbers. The first 2 numbers of the id number signifies the order of the files

Question 13

Tentative diagnosis

Answer 13

A diagnosis subject to change because of insufficient data

Question 14

Tortoiseshell

Answer 14

Describing the color and pattern of a cat with black and orange (or grey and buff) blotched or speckled coat

Question 15

Waiver of confidentiality

Answer 15

Same as consent for disclosure- a legal document that allows the primary hospital to send the patient record or the information inside the record to the other facility

Question 16

Walk- in clients

Answer 16

Clients who did not schedule an appointment; they are treated depending on availability and severity of the patients condition.

Question 17

Salutation

Answer 17

A word or phrase of greeting used to begin a letter or message; “dear…”

Question 18

Signalment

Answer 18

The patients description information that must be added to chief complaint forms, must be added by a member of the veterinary staff as opposed to the owner of patient to insure accuracy. Includes the patients name, species, breed, description, DOB, gender, and reproductive status.

Question 19

SOAP notes

Answer 19

A patients progress notes written in his/her record

Question 20

P (soaP)

Answer 20

Plan- includes the action plan for different follow-up appointments, procedures, or treatments