Office Competencies 2

Question 1

What is Fortune 500 companies?

Answer 1

It is the largest companies listed in Fortune magazine

Question 2

What is Total Quality Management?

Answer 2

It is establishing and maintaining high standards in how work is done

Question 3

What is Continuous Improvement?

Answer 3

Finding more ways to do things productively in a company

Question 4

What is Customer Satisfaction?

Answer 4

Pleasing customers and ensuring customers like the goods and services

Question 5

How can we determine if a customer is satisfied?

Answer 5

Customers keep coming back, feedbacks that they give and tell their peers about the company

Question 6

How can a company improve customer satisfaction?

Answer 6

Give discounts and obtain feedback from customers

Question 7

The primary goal of a business?

Answer 7

To make a profit

Question 8

What is a code of ethics?

Answer 8

A set of principles provided by an organisation for their employees to follow

Question 9

What is e-commerce?

Answer 9

It is the buying and selling of goods or services via the internet