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HelpDesk IT > Office 365 > Flashcards

Office 365 Flashcards

1
Q

What is the command to run Outlook in safe mode?

A

outlook.exe /safe

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2
Q

What is the command to remove all categories at runtime in Outlook?

A

outlook.exe /cleancategories

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3
Q

What is the command to remove all rules at runtime in Outlook?

A

outlook.exe /cleanclientrules

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4
Q

What is the command to remove all views at runtime in Outlook?

A

oulook.exe /cleanviews

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5
Q

What is the command to open Outlook without the reading pane?

A

outlook.exe /nopreview

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6
Q

What would an administrator need to open Outlook in safe mode?

A
  • Corruption caused by problematic add-ins
  • Mailbox could be too big
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7
Q

What is a common problem with rules in Outlook?

A

They tend to end up getting corrupted

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8
Q

What is a SIP address

A

A Session Initiation Protocol address, an address that looks like an email address used to make/receive calls from other SIP users. Provided by a SIP service provider

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9
Q

What is a benefit of SIP

A

It is highly scalable. It can be used to control communication between several subscribers

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10
Q

What does the “Retention Policy” refer to in Exchange?

A

How long emails stay in the mailbox before they get archived

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11
Q

What does the “Email Connectivity” setting refer to?

A

Whether or not the Outlook web app can be used

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12
Q

How can an administrator tell if Email Connectivity has been disabled?

A

Typically the error will say “Protocol disabled”

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13
Q

What is the “Litigation Hold” option used for?

A

Contents of the mailbox are saved in the Exchange server even if they are deleted out of the mailbox. In the event of a legal request.

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14
Q

What does “Archiving” do in Exchange?

A

Allows for the setup of an archiving retention plan

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15
Q

How does mail forwarding work?

A

Enabling the option forwards emails from a user’s mailbox to another recipient.

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16
Q

What is the “Recipient Limit” setting?

A

It sets the maximum number of recipients allowed in the “To”, “CC”, and Bcc fields.

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17
Q

Why would an administrator need to setup mail forwarding on a mailbox?

A

Hypothetically, if a social media manager was let go from their position, their emails can be forwarded to the new hire.

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18
Q

What is the “Message Size Restriction” option in Exchange?

A

Sets the max size emails can be

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19
Q

What does the “Message Delivery Restriction” setting do?

A

Acts as a whitelist/blacklist, controlling from what users the mailbox will accept or reject messages from

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20
Q

What is a MailTip?

A

A preset message setup for when someone attempts to send an email to the mailbox.

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21
Q

What is “Mailbox Delegation”?

A

Enabling the feature gives a user the ability to reply to an email on behalf of another user.

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22
Q

If Mailbox Delegation is enabled, how does a user send an email on behalf of a another user in Outlook?

A

Go to the options tab, click the “From” option, and choose who you want to reply as.

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23
Q

What is “Cached Exchange Mode”?

A

Allows offline access to a mailbox through the mailbox being saved to an Offline Outlook data file (.OST). Changes will sync to the server once the connection is re-established

24
Q

What is “Focused Mailbox”?

A

The mailbox is auto-sorted into important(Focused) and non-important(Other)

25
Q

What does the “Organize Mail By Thread” option do?

A

Organizes emails of someone you’re messaging into a conversation thread.

26
Q

How can Office 365 groups be described?

A

A combination of a shared mailbox and a distribution group.

27
Q

How can an administrator see who approves a group in Office 365?

A

Look at who is listed in the “owners” field of the group

28
Q

What are the 3 types of membership approval?

A

Open: Users can join/leave any time
Closed: All requests to join/leave are automatically rejected
Owner: All requests to join/leave are handled by owner

29
Q

What is the “Delivery Management” setting used for”?

A

Determines whether or not external emails are allowed to send emails to the group

30
Q

What happens if Delivery Management is disabled

A

Users who attempt to email the mailbox will receive a bounceback email.

31
Q

What is the “Message Approval” setting?

A

Configures whether or not messages sent to the group have to be approved by a moderator

32
Q

What is the “Email Options” setting used for?

A

Allows the primary reply email address to be changed

33
Q

What is the “Group Delegation” setting used for?

A

Allows owner to set who can send on behalf of the whole group.

34
Q

What is a “Room Mailbox”?

A

A mailbox assigned to a physical location. Users have the ability to reserve the room.

35
Q

Can a room mailbox be set as a meeting organizer? Why or why not?

A

No, it should only be set in “attendees” or “locations”. Certain settings are only accessible by the meeting organizer. If the room is set as the organizer, those settings won’t be able to be accessed. The room may also override invite settings and invite or reject invites on accident.

36
Q

What is an “Equipment Mailbox”?

A

A mailbox assigned to a resource, used to reserve equipment(PC, Company Car)

37
Q

What are “Contacts”?

A

profiles used to share contact info for people outside the organization and can be added to a distribution group

38
Q

Who can see contacts?

A

Everyone

39
Q

Who can create contacts?

A

Office 365 admins only

40
Q

What is the difference between an “Email User” and an “Email Contact”?

A

Email User: Give the contact an internal email
Email Contact: just adds the contact info and external email

41
Q

Explain how shared mailboxes work.

A

A mailbox that does not have its own username or password and users must have “send as” or “full access” permissions

42
Q

What is the data limit of a shared mailbox?

A

50 GB (without a license)

43
Q

What can an administrator do if users of a shared mailbox aren’t receiving emails at the same time?

A

Recreate the shared mailbox or remove and re-add the mailbox.

44
Q

How does an administrator add a shared mailbox?

A

File -> Account Settings -> Data Files -> Advanced

45
Q

What are “Administrative Roles”?

A

Roles assignable to specialist users using role groups that manage a specific part of the Exchange server(recipient servers, databases, etc.)

46
Q

What are “End-User Rules”?

A

Roles assigned using role assignment policies that allow users to manage aspects of their own mailbox and distribution groups they own.

47
Q

How does an administrator go about giving a user “send as” access to another user’s mailbox?

A

Go into the mailbox settings of the mailbox the user needs to access and add the user in “Mailbox Delegation”

48
Q

What does getting Mailbox Delegation access provide a user?

A

Direct access to that user’s calendar and full mailbox

49
Q

How does an administrator go about giving someone access to another user’s calendar?

A

Add the mailbox needed to be accessed to your Outlook, go to that mailbox’s calendar’s properties, and add the user in the permissions tab

50
Q

How does a user access a shared calendar?

A

Home tab -> Account Settings -> Add Shared Calendar

51
Q

What is another way for a user to grant delegate access?

A

File -> Account Settings -> Delegate Access -> Add User

52
Q

How does an administrator go about assigning licenses?

A

In Office Admin Dashboard, select the desired user from “Active Users”, click “Licenses and Apps”, and choose what apps

53
Q

How does an administrator go about assigning roles?

A

In Office Admin Dashboard, select the desired user from “Active Users”, click “Roles”, and choose the desired roles.

54
Q

How does an administrator go about creating a Sharepoint site?

A

In “Active Sites”, create team site, then add a name, owner, and site address, then, add members

55
Q

How does an administrator go about sharing a Sharepoint site?

A

Within the site, click share, add the recipient’s email, then adjust the permissions.

HelpDesk IT (4 decks)

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