OET Speaking empathy+disagree+difficult topics Flashcards
difficult situation
Oh, I see. That sounds really difficult.
I know, it is challenging for you.
I can see why you have this concern.
I can understand your concern.
If I were you, I would react in the same way.
I can sense how hard is your situation.
I can sense that must be hard for you.
I know, being a parent, it is difficult for you.
I can understand that it is a very stressfull situation for you as a parent.
It sounds like this has been a stressful time for you.
It seems to me that it has been a big worry for you.
I can see that you appear to be very upset by this, would you like to talk more about that?
I am sorry to hear that.
It is understandable to feel worried/upset/frustrated in this situation.
I appreciate that this has been worrying/upseting for you.
different opinions
I can see we have a difference in opinion but can I assure you I have your best interests at heart.
I want to ensure your daughter gets the best possible treatment, and it is for that reason that I am referring her to hospital.
You were wondering if doing X might help your problem. I would like to give you some other options to consider.
difficult topics
Many people feel embarrassed about such topics, but it is important I ask some more questions in order for me to help you.
I can see you are understandably upset, but is it OK if I ask you a few more questions? Would that be OK.
It is understandable to think that… However studies have shown that in fact…
I can see that this is a big decision. Why don´t I give you a leaflet and you can discuss it with your family. I will make you an appointment to discuss this further in the future.
angry patient
I can see that you seem understandably upset/frustrated/disappointed PAUSE
