OD Step 4-People

Question 1

Factory

Answer 1

supporting the firm’s strategy and structure with many people who have low skills. Their work routines are designed to be as simple as possible and easily learned

Question 2

Laboratory

Answer 2

an approach to people grouping which has few people, where each one has high professionalization or a high level of skill which was obtained through extensive education, training, and experience

Question 3

Office

Answer 3

an approach to supporting the firm’s strategy and structure with many people with high professionalization, where the skills incorporate a high level of knowledge obtained from education, training and experience

Question 4

Professionalization

Answer 4

the skill capability of the individuals in the firm, depending on employees’ education, training, and experience (i.e., knowledge base) accumulated either prior to their hire or on the job

Question 5

Routine

Answer 5

a set of tasks processed which together accomplish a higher level unit of work or task

Question 6

Shop

Answer 6

supporting the firm’s strategy and structure with few people who are not highly skilled. People have had little specialized training or experience

Question 7

Size

Answer 7

for organizational design purposes, the total number of people in the firm who are working on the firm’s big tasks; includes full-time, part-time temporary, and volunteer workers