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BPMN > OCEB2 OMG Certification > Flashcards

OCEB2 OMG Certification Flashcards

1
Q

Name Porter’s Five Forces

A 
Suppliers
Customers
Potential competitors
Substitute products
Rivalry among competitors
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2
Q

Where does STEP stand for (in context of market analysis)?

A

Sociological/demographic - Technological - Economic – Political

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3
Q

What are the primary and supporting activities of the Value Chain?

A

Primary: Inbound logistics; Operations; Outbound logistics; Marketing and Sales; Service
Supporting: Firm infrastructure; HR management; Technology

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4
Q

What are the main project management tasks?

A

Initiation; Planning; Execution; Control; Closing

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5
Q

List the cost types

A

Fixed - Variable - Overhead

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6
Q

What is the definition of working capital?

A

Short term assets - short term liabilities

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7
Q

What is the definition of Return on Investment

A

Earning / Capital employed

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8
Q

List 5 characteristics of a business process

A

They involve several actions, steps, and activities.
They usually involve various organizational units (departments, enterprises, etc.).
They basically describe an action, decision, and cooperation.
They are targeted.
The result represents a value for an (internal or external) customer.

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9
Q

What is the difference between a private, a public and a collaborative business process

A

Private: only internal processes
Public: also interactions with outside orgs; process steps of external orgs not described
Collaborative: also describe process steps of external org

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10
Q

What are (Chang) the four principles of BPM?

A
  • Processes are assets
  • Processes must be managed
  • Continuous improvement
  • IT is essential enabler
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11
Q

What are (Chang) eight practices of BPM?

A
  • Process-focused org
  • Nominate process owner
  • Top down (support) and bottom up (improvements)
  • IT: to monitor, control, analyse, improve
  • Establish relations with business partners
  • Bonus system
  • Training and improvement
  • Leaps and steps <- changing markets & customer expectations
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12
Q

List 4 activities/goals of a process engine in a BPM Suite

A
  • Support design
  • Generate process instances
  • Assign user tasks
  • Track and store execution data
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13
Q

What are the five stages in designing executable process models?

A
  • User tasks - service tasks
  • Check if some user tasks can be -> service tasks
  • Check activities for identical level of granularity (1:1:1)
  • Adapt process diagram
  • Specify attributes of executability (use executable level of BPMN, define process variables, record execution rules, consider BPMS specific details)
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14
Q

What are the elements in the “Ends” part in the Business Motivation Model?

A

Vision
Desired results: goals - objectives
Influencers: external - internal
Assessment

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15
Q

What are the elements in the “Means” part in the Business Motivation Model?

A

Mission
Courses of Action: Strategy; Tactics
Directives: Business policy; business rules

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16
Q

List (7) activity types

A 
None
Loop
Multiple instance
Ad hoc subprocess
Transaction
Compensation
Call activity
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17
Q

List (6) behavior types of tasks

A 
Abstract task
Send & receive task (alternative for message trigger)
Manual task
User task
Service task
Script task
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18
Q

List (5) gateway types + notation

A

Data-based exclusive gateway (X)
Event-based exclusive gateway (dubbele cirkel) eg submit lecture scenario
Parallel gateway (+)
Inclusive gateway (enkele cirkel) eg post and/or email
Complex gateway (*)

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19
Q

List the 6 most commonly used event (types?), based on trigger

A 
None
Message
Timer
Escalation
Error
Terminate
20
Q

What are the five errors in diagram 6.65?

A

See book

21
Q

Define regulation

A

published by legislative – compliance: mandatory - non-compliance: punishment

22
Q

Define standard

A

Comprises rules; created and published by standardization organization; - non-compliance:
Nationally or internationally adopted: Norm

23
Q

Define Control Model

A

= standard, but regarding implementation of rules

24
Q

Define Principle

A

Generally acknowledged rule

25
Q

Define guidelines

A

Set of principles

26
Q

Define company policy

A

Formal document describing org’s attitude towards specific aspect – non-compliance: sanction

27
Q

Define procedure.

A

Step-by-step instructions on how to implement a task

28
Q

Define Organizational Control

A

Activity to control adherence to company policies & guidelines

29
Q

Define Corporate Governance

A

Set of processes and directives that lead, control, manage enterprise; influenced by Directives

30
Q

Define Rule, self-regulatory

A

Contractual agreement – non-compliance: contractual fines, …

31
Q

List 3 process frameworks

A

APQC’s PCF
SCOR (supply chain operations reference)
Value Reference Model

32
Q

Describe how PCF works / how to use it + 2 enterprise level categories

A

Categorizes (1,000) processes hierarchically; find category (and group, and process) -> relevant assessment and best practices
Operating processes
Management and support processes

33
Q

SCOR:
What are the top level management processes
What areas are excluded?

A

Plan - Source - Make - Deliver - Return

Excluded: marketing & sales, R&D, parts of customer service

34
Q

What does VRM do + process levels

A

Supports orgs in connecting processes across functional unit boundaries; value chains
Process levels: Strategic; Tactical; Operational

35
Q

List 4 quality frameworks

A

Business Process Maturity Model (BPMM)
Six Sigma
Toyota
ISO et al

36
Q

What are the maturity levels in BPMM?

A 
Initial
Managed
Standardized
Predictable
Innovative
37
Q

What are the types of assessment in BPMM?

A

Starter: overview; compliance with BPMM; quantitative data determined
Progress: all processes of a maturity level examined; progress towards higher level or confirmatory; quantitative data compared with review’s results
Supplier: = progress, but no internal employees
Confirmatory: detailed; enterprise can publicize

38
Q

What are the role names in Six Sigma?

A

Program manager: introduction and implementation of Six Sigma
Champion: Promotes Six Sigma; assigns roles
Master Black Belt: coach and trainer
Black Belt: manage projects
Green Belt: leaders in Six Sigma projects
Yellow Belt: support Black and Green Belts; small projects

39
Q

What are the steps in Six Sigma?

A

Define improvement goals
Measure current process
Analyse current process -> improvement opportunities
Improve process
Control process: incl standardization of new measures

40
Q

What are the (focus, generic) areas where Six Sigma can be deployed?

A

Thinking
Processing
Designing
Managing

41
Q

How is a quality characteristic referred to in Six Sigma + examples?

A

CTX
CTD: critical to delivery
CTC: critical to cost

42
Q

What is a Process Management Summary in Six Sigma?

A

Presents CTX collectively; overview -> monitoring -> manageable
Makes visible all critical process output parameters

43
Q

What does the Process Control Plan do in Six Sigma?

A

Maps the process input parameters

44
Q

List the ISO standards + what they do

A

9000: principles and terms of quality improvement
9001: requirements of quality management system
9004: how to improve quality management system
19011: guideline for auditing quality management system

45
Q

What does COBIT stand for (governance framework)

A

Control objectives for information and related technology

46
Q

List the perspectives in Balanced Score Card

A

Financial
Customer: focus on vision of enterprise
Internal business processes: focus on processes that are necessary to meet shareholder’s and customer’s expectations
Learning and growth

47
Q

What is the difference between KPI and CSF?

A

KPI: measures the degree of fulfillment of a goal or CSF
CSF: internally or externally determined; property that is necessary to achieve a goal; CSF can have several KPI’s

BPMN (3 decks)

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