OCEB2 OMG Certification Flashcards by Frederik Marain

Name Porter’s Five Forces

Suppliers
Customers
Potential competitors
Substitute products
Rivalry among competitors

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Where does STEP stand for (in context of market analysis)?

Sociological/demographic - Technological - Economic – Political

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What are the primary and supporting activities of the Value Chain?

Primary: Inbound logistics; Operations; Outbound logistics; Marketing and Sales; Service
Supporting: Firm infrastructure; HR management; Technology

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What are the main project management tasks?

Initiation; Planning; Execution; Control; Closing

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List the cost types

Fixed - Variable - Overhead

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What is the definition of working capital?

Short term assets - short term liabilities

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What is the definition of Return on Investment

Earning / Capital employed

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List 5 characteristics of a business process

They involve several actions, steps, and activities.
They usually involve various organizational units (departments, enterprises, etc.).
They basically describe an action, decision, and cooperation.
They are targeted.
The result represents a value for an (internal or external) customer.

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What is the difference between a private, a public and a collaborative business process

Private: only internal processes
Public: also interactions with outside orgs; process steps of external orgs not described
Collaborative: also describe process steps of external org

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What are (Chang) the four principles of BPM?

Processes are assets
Processes must be managed
Continuous improvement
IT is essential enabler

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What are (Chang) eight practices of BPM?

Process-focused org
Nominate process owner
Top down (support) and bottom up (improvements)
IT: to monitor, control, analyse, improve
Establish relations with business partners
Bonus system
Training and improvement
Leaps and steps <- changing markets & customer expectations

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List 4 activities/goals of a process engine in a BPM Suite

Support design
Generate process instances
Assign user tasks
Track and store execution data

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What are the five stages in designing executable process models?

User tasks - service tasks
Check if some user tasks can be -> service tasks
Check activities for identical level of granularity (1:1:1)
Adapt process diagram
Specify attributes of executability (use executable level of BPMN, define process variables, record execution rules, consider BPMS specific details)

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What are the elements in the “Ends” part in the Business Motivation Model?

Vision
Desired results: goals - objectives
Influencers: external - internal
Assessment

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What are the elements in the “Means” part in the Business Motivation Model?

Mission
Courses of Action: Strategy; Tactics
Directives: Business policy; business rules

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List (7) activity types

None
Loop
Multiple instance
Ad hoc subprocess
Transaction
Compensation
Call activity

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List (6) behavior types of tasks

Abstract task
Send & receive task (alternative for message trigger)
Manual task
User task
Service task
Script task

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List (5) gateway types + notation

Data-based exclusive gateway (X)
Event-based exclusive gateway (dubbele cirkel) eg submit lecture scenario
Parallel gateway (+)
Inclusive gateway (enkele cirkel) eg post and/or email
Complex gateway (*)

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List the 6 most commonly used event (types?), based on trigger

None
Message
Timer
Escalation
Error
Terminate

What are the five errors in diagram 6.65?

See book

Define regulation

published by legislative – compliance: mandatory - non-compliance: punishment

Define standard

Comprises rules; created and published by standardization organization; - non-compliance:
Nationally or internationally adopted: Norm

Define Control Model

= standard, but regarding implementation of rules

Define Principle

Generally acknowledged rule

Define guidelines

Set of principles

Define company policy

Formal document describing org’s attitude towards specific aspect – non-compliance: sanction

Define procedure.

Step-by-step instructions on how to implement a task

Define Organizational Control

Activity to control adherence to company policies & guidelines

Define Corporate Governance

Set of processes and directives that lead, control, manage enterprise; influenced by Directives

Define Rule, self-regulatory

Contractual agreement – non-compliance: contractual fines, …

List 3 process frameworks

APQC's PCF SCOR (supply chain operations reference) Value Reference Model

Describe how PCF works / how to use it + 2 enterprise level categories

Categorizes (1,000) processes hierarchically; find category (and group, and process) -> relevant assessment and best practices Operating processes Management and support processes

SCOR: What are the top level management processes What areas are excluded?

Plan - Source - Make - Deliver - Return | Excluded: marketing & sales, R&D, parts of customer service

What does VRM do + process levels

Supports orgs in connecting processes across functional unit boundaries; value chains Process levels: Strategic; Tactical; Operational

List 4 quality frameworks

Business Process Maturity Model (BPMM) Six Sigma Toyota ISO et al

What are the maturity levels in BPMM?

``` Initial Managed Standardized Predictable Innovative ```

What are the types of assessment in BPMM?

Starter: overview; compliance with BPMM; quantitative data determined Progress: all processes of a maturity level examined; progress towards higher level or confirmatory; quantitative data compared with review’s results Supplier: = progress, but no internal employees Confirmatory: detailed; enterprise can publicize

What are the role names in Six Sigma?

Program manager: introduction and implementation of Six Sigma Champion: Promotes Six Sigma; assigns roles Master Black Belt: coach and trainer Black Belt: manage projects Green Belt: leaders in Six Sigma projects Yellow Belt: support Black and Green Belts; small projects

What are the steps in Six Sigma?

Define improvement goals Measure current process Analyse current process -> improvement opportunities Improve process Control process: incl standardization of new measures

What are the (focus, generic) areas where Six Sigma can be deployed?

Thinking Processing Designing Managing

How is a quality characteristic referred to in Six Sigma + examples?

CTX CTD: critical to delivery CTC: critical to cost

What is a Process Management Summary in Six Sigma?

Presents CTX collectively; overview -> monitoring -> manageable Makes visible all critical process output parameters

What does the Process Control Plan do in Six Sigma?

Maps the process input parameters

List the ISO standards + what they do

9000: principles and terms of quality improvement 9001: requirements of quality management system 9004: how to improve quality management system 19011: guideline for auditing quality management system

What does COBIT stand for (governance framework)

Control objectives for information and related technology

List the perspectives in Balanced Score Card

Financial Customer: focus on vision of enterprise Internal business processes: focus on processes that are necessary to meet shareholder’s and customer’s expectations Learning and growth

What is the difference between KPI and CSF?

KPI: measures the degree of fulfillment of a goal or CSF CSF: internally or externally determined; property that is necessary to achieve a goal; CSF can have several KPI’s