Extra questions Flashcards
What (4) elements can be the target of a Message flow?
Message or multiple start event
Catching intermediate or boundary event
Activity
Black box pool
What elements can be the source of a Message event?
Message or Multiple (pentagon) end event
Throwing intermediate event
Activity
Black-box pool
List the operating processes in PCF
Develop vision and strategy Develop and manage products and services Market and sell products and services Deliver products and services Manage customer service
List the (7) management and support processes in PCF
Develop and manage human capital Manage information technology Manage financial resources Acquire, construct, and manage property Manage environmental health and safety Manage external relationships Manage knowledge, improvement and change
What is the difference between break-even analysis and crossover analysis?
Break-even analysis: revenues & costs; fixed cost/(price-variable cost per unit)
Crossover analysis: fixed and variable cost (cf diesel, gas)
List the three levels of business process modelling
Descriptive: communicate
Analytical: analyze effectiveness; ->(IT) automation
Executable: model itself is executable
List the (4) principles of TQM
Management by process
Management by fact
Analysis of variability
Never-ending
List (3) specific techniques of TQM
Detect and define customer requirements
Establish supplier relations on a partnership basis
Set up cross functional teams
Which (3) things can an assessment do in the BMM?
Judges the influencer
Affects the employment of means
Affects the achievement of ends
What are the (4) goals of BPMN?
- Standardized graphical representation to model business processes
- Understandable by all stakeholders
- Allows mapping into executable XML-based process language (eg: WSBPEL)
- Allows interchange of diagrams between tools (interchange format, execution semantics, process engine)
