Occupation

Question 1

legal language - cao

Answer 1

legal jargon displays status and knowledge - diverging from ‘common’ people
- impersonal nouns (eg. the parties)
- compound words (eg. hereinafter)

Question 2

study of architects office - medway

Answer 2

taboo language create camaraderie

Question 3

delatta airline study - cameron & hochschild

Answer 3

(1980s) employees followed a script to:
- avoid blame
- minimise risks with customer
creates culture of distrust

Question 4

drew & heritage

Answer 4

differences between everyday conversation and workplace talk:
- goal orientation
- turn taking
- allowable contributions
- professional lexis
- structural power asymmetry

Question 5

johnson & coulthard

Answer 5

different types of interruptions in workplace:
interrogative - question
information - adding to point
objection - disagreement
confirmative - confirm point

Question 6

discourse communities - john swales

Answer 6

– language plays a key role here as a professional community needs teamwork
- they share mechanisms of intercommunication, use
professional genres and specialist lexis