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Flashcards for reviewers > OCC QUARTERLY EXAM DECK > Flashcards

OCC QUARTERLY EXAM DECK Flashcards

1
Q

Non-Verbal Communication

A

Type of communication that uses gestures and behaviors to convey our feelings and messages.

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2
Q

Verbal Communication

A

Type of communication that uses words to convey messages. It is not limited to oral communication.

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3
Q

6 things to consider in Non-Verbal Communication

A

Emphasize
Variation
Channel
Communicate
Dramatic
Dynamic

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4
Q

5 things to consider in Verbal Communication

A

Appropriateness
Brevity
Clarity
Ethics
Vividness

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5
Q

enhance and emphasize message

A

Emphasize

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6
Q

communicates feelings, attitudes, and perceptions

A

Communicate

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7
Q

makes you appear more dynamic

A

Dynamic

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8
Q

serves as a channel to releases tension

A

Channel

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9
Q

speech becomes more emotional

A

Dramatic

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10
Q

varies your speaking style and avoids monotonous delivery

A

Variation

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11
Q

se of appropriate words according to the environment and situations

A

Appropriateness

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12
Q

avoid fillers and insubstantial expressions

A

Brevity

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13
Q

clearly state your message, ideas, and feelings

A

Clarity

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14
Q

chose words carefully

A

Ethics

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15
Q

charm your audience through the use of vivid words.

A

Vividness

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16
Q

Process of Communication

A

Generate-Encode-Transmit-Receive-Decode-Sends/Feedback

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17
Q

think/create/compose an idea

A

Generate

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18
Q

Compose the message
Converts the idea into message

A

Encode

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19
Q

send the message

A

Transmits

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20
Q

receive message

A

Receive

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21
Q

Interprets the message

A

Decode

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22
Q

reply/reaction to the message

A

Feedback/Sends

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23
Q

process of sharing and conveying messages and information

A

Communication

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24
Q

Source of information/message

A

Speaker

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25
Q

Recipient of the message

A

receiver

26
Q

Elements of Communication

A

Speaker
Receiver
Channel
Barrier
Context
Message
Encoding
Decoding
Feedback

27
Q

Process of converting the message

A

Encoding

28
Q

Means of conveying the message

A

Channel

29
Q

idea, thought, and information conveyed by the speaker

A

message

30
Q

reaction/reply of the receiver

A

feedback

31
Q

environment where the communication took place

A

context

32
Q

factors that affects communication

A

barrier

33
Q

process of interpreting the message

A

decoding

34
Q

mother of all communication models

A

Shannon - Weaver Model(1949)

35
Q

Shannon - Weaver Model Elements

A

Source-Transmitter-Channel-Receiver-Destination

36
Q

Elements that Shannon-Weaver model lacks

A

Feedback

37
Q

model that has a two way process of communication
has feedback and involves noise

A

Transition Model

38
Q

characteristic and knowledge of a particular group of people

A

culture

39
Q

communication across language and cultures
happens when individual interacts bringing in their varied cultural backgrounds

A

intercultural communication

40
Q

Characteristics of a competent intercultural communicators

A

flexible
mindfulness or reflectiveness
open minded
sensitivity
adaptability
critical thinker
polite

41
Q

Development Models of Intercultural Sensitivity (Benneth and Benneth, 2004)

A
  1. Denial
  2. Defense
  3. Minimization
  4. Acceptance
  5. Adaptation
  6. Integration
42
Q

does not recognize cultural differences

A

denial

43
Q

intimidated by cultural differences

A

defense

44
Q

recognize cultural differences as universal

A

minimization

45
Q

begins to appreciate cultural differences

A

acceptance

46
Q

very open to world view

A

adaptation

47
Q

starts to go beyond your own culture

A

integration

48
Q

things to remember in intercultural communication

A
  1. Avoid stereotypes.
  2. Challenge gender norms.
  3. Know the line of the young and the elderly.
  4. Be sensitive to the religious practices of others.
  5. Do not belittle people because of their social class.
49
Q

Functions of communication

A

Control
Social interaction
Motivation
Emotional Expression
Information Dissemination

50
Q

communication that controls behaviors

A

Control

51
Q

communication that allows individual to interact with others

A

Social Interaction

52
Q

Communication that encourage to live better

A

Motivation

53
Q

communication that facilitates people’s expression

A

Emotional Expression

54
Q

Communication that conveys information

A

Information Dissemination

55
Q

communication that is centered to ones self or one person

A

Intrapersonal

56
Q

communication between people

A

Interpersonal

57
Q

Types of Interpersonal Communication

A

Dyad
Small group
Public Speaking
MassComm

58
Q

interpersonal communication between 2 people

A

Dyad

59
Q

interpersonal communication between 3 -12 or 15 people

A

Small Group

60
Q

Interpersonal communication that takes place in various media platforms

A

MassComm

61
Q

speaking in a large crowd

A

Public Speaking

Flashcards for reviewers (10 decks)

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