OCC QUARTERLY EXAM DECK

Question 1

Non-Verbal Communication

Answer 1

Type of communication that uses gestures and behaviors to convey our feelings and messages.

Question 2

Verbal Communication

Answer 2

Type of communication that uses words to convey messages. It is not limited to oral communication.

Question 3

6 things to consider in Non-Verbal Communication

Answer 3

Emphasize
Variation
Channel
Communicate
Dramatic
Dynamic

Question 4

5 things to consider in Verbal Communication

Answer 4

Appropriateness
Brevity
Clarity
Ethics
Vividness

Question 5

enhance and emphasize message

Answer 5

Emphasize

Question 6

communicates feelings, attitudes, and perceptions

Answer 6

Communicate

Question 7

makes you appear more dynamic

Answer 7

Dynamic

Question 8

serves as a channel to releases tension

Answer 8

Channel

Question 9

speech becomes more emotional

Answer 9

Dramatic

Question 10

varies your speaking style and avoids monotonous delivery

Answer 10

Variation

Question 11

se of appropriate words according to the environment and situations

Answer 11

Appropriateness

Question 12

avoid fillers and insubstantial expressions

Answer 12

Brevity

Question 13

clearly state your message, ideas, and feelings

Answer 13

Clarity

Question 14

chose words carefully

Answer 14

Ethics

Question 15

charm your audience through the use of vivid words.

Answer 15

Vividness

Question 16

Process of Communication

Answer 16

Generate-Encode-Transmit-Receive-Decode-Sends/Feedback

Question 17

think/create/compose an idea

Answer 17

Generate

Question 18

Compose the message
Converts the idea into message

Answer 18

Encode

Question 19

send the message

Answer 19

Transmits

Question 20

receive message

Answer 20

Receive

Question 21

Interprets the message

Answer 21

Decode

Question 22

reply/reaction to the message

Answer 22

Feedback/Sends

Question 23

process of sharing and conveying messages and information

Answer 23

Communication

Question 24

Source of information/message

Answer 24

Speaker

Question 25

Recipient of the message

Answer 25

receiver

Question 26

Elements of Communication

Answer 26

Speaker Receiver Channel Barrier Context Message Encoding Decoding Feedback

Question 27

Process of converting the message

Answer 27

Encoding

Question 28

Means of conveying the message

Answer 28

Channel

Question 29

idea, thought, and information conveyed by the speaker

Answer 29

message

Question 30

reaction/reply of the receiver

Answer 30

feedback

Question 31

environment where the communication took place

Answer 31

context

Question 32

factors that affects communication

Answer 32

barrier

Question 33

process of interpreting the message

Answer 33

decoding

Question 34

mother of all communication models

Answer 34

Shannon - Weaver Model(1949)

Question 35

Shannon - Weaver Model Elements

Answer 35

Source-Transmitter-Channel-Receiver-Destination

Question 36

Elements that Shannon-Weaver model lacks

Answer 36

Feedback

Question 37

model that has a two way process of communication has feedback and involves noise

Answer 37

Transition Model

Question 38

characteristic and knowledge of a particular group of people

Answer 38

culture

Question 39

communication across language and cultures happens when individual interacts bringing in their varied cultural backgrounds

Answer 39

intercultural communication

Question 40

Characteristics of a competent intercultural communicators

Answer 40

flexible mindfulness or reflectiveness open minded sensitivity adaptability critical thinker polite

Question 41

Development Models of Intercultural Sensitivity (Benneth and Benneth, 2004)

Answer 41

1. Denial 2. Defense 3. Minimization 4. Acceptance 5. Adaptation 6. Integration

Question 42

does not recognize cultural differences

Answer 42

denial

Question 43

intimidated by cultural differences

Answer 43

defense

Question 44

recognize cultural differences as universal

Answer 44

minimization

Question 45

begins to appreciate cultural differences

Answer 45

acceptance

Question 46

very open to world view

Answer 46

adaptation

Question 47

starts to go beyond your own culture

Answer 47

integration

Question 48

things to remember in intercultural communication

Answer 48

1. Avoid stereotypes. 2. Challenge gender norms. 3. Know the line of the young and the elderly. 4. Be sensitive to the religious practices of others. 5. Do not belittle people because of their social class.

Question 49

Functions of communication

Answer 49

Control Social interaction Motivation Emotional Expression Information Dissemination

Question 50

communication that controls behaviors

Answer 50

Control

Question 51

communication that allows individual to interact with others

Answer 51

Social Interaction

Question 52

Communication that encourage to live better

Answer 52

Motivation

Question 53

communication that facilitates people's expression

Answer 53

Emotional Expression

Question 54

Communication that conveys information

Answer 54

Information Dissemination

Question 55

communication that is centered to ones self or one person

Answer 55

Intrapersonal

Question 56

communication between people

Answer 56

Interpersonal

Question 57

Types of Interpersonal Communication

Answer 57

Dyad Small group Public Speaking MassComm

Question 58

interpersonal communication between 2 people

Answer 58

Dyad

Question 59

interpersonal communication between 3 -12 or 15 people

Answer 59

Small Group

Question 60

Interpersonal communication that takes place in various media platforms

Answer 60

MassComm

Question 61

speaking in a large crowd

Answer 61

Public Speaking