Observing and Managing Group Performance

Question 1

skills in POA

Answer 1

1. Process Observation
2. Collecting and Organizing Information
3. Analysis and Diagnosis
4. Recording and Consulting

Question 2

Indicates involvement through verbal participation.

Answer 2

Participation

Question 3

Who talks? For how long? How often?
Who do people look at when talking?

Answer 3

communication

Question 4

Do you see any rivalry in the group? Is there a struggle for leadership? What are its effects on other group members?

Answer 4

influence

Question 5

Leadership styles

Answer 5

autocratic, laissez faire, democratic, peacemaker

Question 6

How is the decision arrived at?

Answer 6

Decision Making

Question 7

Decision making styles

Answer 7

self-authorized, handclasp, majority support, consensus, plop

Question 8

Do people seem involved and interested? Is the atmosphere one of work, play, satisfaction, taking flight, sluggishness, etc?

Answer 8

group atmosphere

Question 9

degree of acceptance or inclusion in the group

Answer 9

membership

Question 10

can be observed from tone of voice, facial expressions, gestures, etc.

Answer 10

feelings

Question 11

can be clear to all members, known to only a few, or completely below the level of awareness of group members

Answer 11

norms

Question 12

individual conflict management styles

Answer 12

competing, collaborating, accommodating, compromising, avoiding

Question 13

team having achieved or surpassed the assigned goals and tasks

Answer 13

performance

Question 14

One of the attitudes rated highly is ________

Answer 14

flexibility

Question 15

characteristics of team effectiveness

Answer 15

performance, team member attitudes, and quality of work relationships.

Question 16

Predictors of team effectiveness

Answer 16

Work Systems and Processes, Team Member Competence, Social Relations, and Leadership (WoTeSoL)

Question 17

Performance management components

Answer 17

Planning, Development activities, Coaching and Mentoring, Rewarding Correcting and Development Planning

Question 18

Three key points to being a leader of a team that can execute stuff

Answer 18

1. Lead by doing
2. Promote and support execution-supportive organizational values
3. Give personal touch

Question 19

5 Steps in the Execution Culture-Building Cycle

Answer 19

1. Include multiple levels of planning
2. Communicate directions to members
3. Identify roles and responsibilities
4. Monitor what is going on
5. Align performance to appropriate rewards

Question 20

progression of Filipino
organizational communication

Answer 20

1. pagsangguni - consulting
2. paghihikayat - persuasion
3. pagkakasundo - consensus

Question 21

tangible and measurable needs such as money, workspace and health benefits

Answer 21

substantive interests

Question 22

the way decisions are made or problems resolved, and include need for participation, transparency as well as clear and orderly process of decision-making

Answer 22

procedural interests

Question 23

need to be trusted, respected, and recognized

Answer 23

psychological interests

Question 24

4 C’s of Conflict Management

Answer 24

1. Contact
2. Communication
3. Cooperation
4. Conciliatory Initiative

Question 25

Filipino context: key ways of conflict management

Answer 25

• Humor
• Appeal/Humility (pagpapakumbaba)
• Pakikisama (Smooth interpersonal relationship; getting along with others)
• Trust building — Connections or relationship outside of work

Question 26

Moore’s forms of conflict

Answer 26

data, relationship, interest, structural, values

Question 27

Realistic Conflict Theory stages

Answer 27

1. Bonding
2. Competition
3. Reducing Friction