Observing and Managing Group Performance Flashcards
skills in POA
- Process Observation
- Collecting and Organizing Information
- Analysis and Diagnosis
- Recording and Consulting
Indicates involvement through verbal participation.
Participation
Who talks? For how long? How often?
Who do people look at when talking?
communication
Do you see any rivalry in the group? Is there a struggle for leadership? What are its effects on other group members?
influence
Leadership styles
autocratic, laissez faire, democratic, peacemaker
How is the decision arrived at?
Decision Making
Decision making styles
self-authorized, handclasp, majority support, consensus, plop
Do people seem involved and interested? Is the atmosphere one of work, play, satisfaction, taking flight, sluggishness, etc?
group atmosphere
degree of acceptance or inclusion in the group
membership
can be observed from tone of voice, facial expressions, gestures, etc.
feelings
can be clear to all members, known to only a few, or completely below the level of awareness of group members
norms
individual conflict management styles
competing, collaborating, accommodating, compromising, avoiding
team having achieved or surpassed the assigned goals and tasks
performance
One of the attitudes rated highly is ________
flexibility
characteristics of team effectiveness
performance, team member attitudes, and quality of work relationships.
Predictors of team effectiveness
Work Systems and Processes, Team Member Competence, Social Relations, and Leadership (WoTeSoL)
Performance management components
Planning, Development activities, Coaching and Mentoring, Rewarding Correcting and Development Planning
Three key points to being a leader of a team that can execute stuff
- Lead by doing
- Promote and support execution-supportive organizational values
- Give personal touch
5 Steps in the Execution Culture-Building Cycle
- Include multiple levels of planning
- Communicate directions to members
- Identify roles and responsibilities
- Monitor what is going on
- Align performance to appropriate rewards
progression of Filipino
organizational communication
- pagsangguni - consulting
- paghihikayat - persuasion
- pagkakasundo - consensus
tangible and measurable needs such as money, workspace and health benefits
substantive interests
the way decisions are made or problems resolved, and include need for participation, transparency as well as clear and orderly process of decision-making
procedural interests
need to be trusted, respected, and recognized
psychological interests
4 C’s of Conflict Management
- Contact
- Communication
- Cooperation
- Conciliatory Initiative
Filipino context: key ways of conflict management
- Humor
- Appeal/Humility (pagpapakumbaba)
- Pakikisama (Smooth interpersonal relationship; getting along with others)
- Trust building — Connections or relationship outside of work
Moore’s forms of conflict
data, relationship, interest, structural, values
Realistic Conflict Theory stages
- Bonding
- Competition
- Reducing Friction
