Objective 15-19

Question 1

principles of effective communication expected in surgery*

Answer 1

Speak respectfully and professionally
Express needs clearly and concisely
For accuracy and efficiency
Repeat critical information (meds, orders, counts)
Ask questions if you are unsure
State concerns in the form of a question
Always tell the truth!
You must have professional integrity, honesty, accountability
Be aware of verbal and nonverbal clues
Tone, volume, facial expressions, body language all “speak” – pay attention so you can respond appropriately

Question 2

List types of facilities that may employ CSTs

Answer 2

Hospital operating rooms
    DRMC; CCH; MVRH
Ambulatory surgery centers
     CDSC
Specialty centers
     Zion Eye Institute
Doctor’s offices
Labor and delivery

Question 3

3 general types of hospitals.

Answer 3

Not-for-profit
Proprietary
Tax-supported

Question 4

Not for profit

Answer 4

hospitals operated to earn profit, however, the profit is reinvested back into the facility in order to help further develop their facility and improve their patient care.
Not taxable; money earned goes back into services

Question 5

Proprietary

Answer 5

hospitals are owned by physicians or other investors. Although they focus on providing patient care, this type of hospital is operated to create profit and the profit is return to the physician or other investors.
Profits are taxable; money earned over expenses goes to owners, corporation, or share-holders

Question 6

Tax (Government) Supported

Answer 6

hospitals that receives the majority of its funding from the government. In some countries with government supported hospitals, services that are provided are free of change due to government funding.
All rely on government budget allocation from tax revenue to provide services

Question 7

What is the purpose/function of an organizational chart.

Answer 7

To identify supervisory structure and department relationships
This is the “map” to help employees understand their place in the organization and how to bring forward ideas and concerns
AKA “chain of command”

Question 8

Identify hospital departments that often interact with surgery

Answer 8

Radiology
Post anesthesia care unit (PACU)
Same-day surgery (aka: out patient surgery)
Emergency Department (ED)
Pharmacy

Question 9

Radiology

Answer 9

provide anatomical images that will help the surgeon visualize and locate the problem.
Pre-op x-rays (diagnosis)
Treatment (special procedures)
Confirm implants are in the right position

Question 10

Post anesthesia care unit (PACU)

Answer 10

Receive patients from OR
Monitor physiologic status after anesthesia
Discharge to nursing care units when patient is stable

Question 11

Same-day surgery (aka: out patient surgery)

Answer 11

Admit OP surgical patient
Receive OP from PACU
Discharge patients to home

Question 12

Emergency Department (ED)

Answer 12

Trauma patients go directly from ER to OR for surgery

Coordinate “on call” cases

Question 13

Pharmacy

Answer 13

they control and supply drugs or medications. Also, they have the responsibility to respond in case of emergency or other special needs