Objections - Matt Flashcards
“Matt Who?”
Yeah, my name’s Matt. I’m trying to get some commission work. But i think it will be worth your time if you hear me out.
“Oh you’re selling something.”
Not so sure. Depends, if this something you need, then sure but otherwise no I wouldn’t be selling you anything… Can I make it short for you?
“oh so you’re pretty much a lead generation company”
Nah.. We’re a marketing company. Angie and Home Advisor are lead generation companies. We bring new business TO YOU, and not your competition. Unlike Angie and HomeAdvisor
“How much is your commission?”
I need to calculate it first after asking you a few questions, it depends on a couple of factors and the numbers you have. You seem interested. Can i ask you those questions?
“57 grand isn’t that much for me”
What’s a figure you’d be happy with?
“Are you based here in Columbus?”
Well if I brought you results and you were happy with the communication and it felt like we were apart of your team, why would it matter?
“Are you local?”
Why do you ask?
“Where are you from?”
Why do you ask?
“Where are you calling from?”
Why do you ask?
”How did you get a Columbus phone number?”
Magic bro
“Do i get a refund of the $500/Retainer”
But your closers get base salaries right? If your closers don’t close do you ask them for a refund?
“Yeah my sales reps get base salaries but they are closers”
Your closers make you money. How am i any different?
“We’re already fully booked for the next few months at the moment…. Can’t really take in more sales right now..”
Alright, wish you a nice day.
“We’ve got our own in-house marketing team going on..”
From 1 to 10, how happy are you with them?
“Maybe in the future…”
alright have a nice day
“Need talk to my partner” + “my wife” or “confirm with my team”
Yeah.. I mean you don’t have anything to talk about with your partner.. Cause I didn’t give you all of the info. How about I send you some details over email, and I call you back to ask you a couple of questions… And if I realise we’re not even a good fit, then you don’t have to waste your partner’s time. Sounds good?
“Just send me an email…”
Yeah, let’s do that. If you do go through the email and it seems like it’s worth a shot, when would like me to call you back so you learn more?
“Call me later…”
Is there a good time you’ll be back from your job sites?
“busy right now, send me the details”
What’s the email?
“We’re happy with how things are” + “We already have someone” + “We have marketing”
From 1 to 10, how happy are you with them?
“Are these good leads?”
We ask them 5-10 questions and before you come out there for an estimate we will send you the answers. Roof age. Square Footage. Previous estimates from other companies. How much were those estimates. Any leaks. A few more questions. But what make a lead good in your eyes?
“I don’t think I want to do business with someone I can’t meet…”
Well all of our clients always mentioned that we have amazing communication. Why do you want us to be in person?
“We’ve tried before and it wasn’t worth it for me..”
How long ago was that?
“I can’t talk right now… Too busy..”
Alright. (End Phone Call First)
“How do you get the leads?”
Since the internet is exploding. It’s become the most efficient way compared to door knocking or direct mail. We run advertising on different platforms, the platform depends on your local area. Whatever would get you lowest cost per estimate.
