Objections - Mario

Question 1

“Sure, go ahead and tell me more about that guy in Charlotte.”

Answer 1

I mean. It was pretty rocky the first week. He thought about pulling the plug at least 2-3 times in the first week. No leads came in the first week. I mean we did tell him that the first month not to expect anything so he had clear expectations but then 2nd week he closed a job worth 40 grand and made 15 grand bottom line. Which i believe was just lucky marketing. But the 2nd week after that he closed 2 more jobs for 17 grand. And that’s where we are at now, our call centre is still calling the leads and since we review his account daily, we see they’re good leads. I mean have you ever had a marketing company bring you new business?

Question 2

“I appreciate the offer, but I’m not looking for any new services right now.”

Answer 2

Damn. Got screwed once already?

Question 3

“How much is your commission?”

Answer 3

Well for a 7/10-8/10 quality estimate, what would you pay for one?

Question 4

“Sorry, I’m in the middle of something. Can you call back later?”

Answer 4

When do you want to me to call you back?

Question 5

“How did you get my number?”

Answer 5

Simple 2 cans of redbull and 5am hustling on the internet to find you. How did you get your phone number?

Question 6

“Can you send me some information via email?”

Answer 6

What kind of information are you hoping to see in the email? What time tomorrow can I call you to discuss the email?

Question 7

“What makes you different from other services I’ve used?”

Answer 7

Call centre, commissions, use AI for making ads, our advertising is unlike anything out there in the market. That’s we’ve been getting really good results.. AND our team is made flexible for you… For example, one of our customers wanted to be reminded 5 minutes before driving out to the job. And now all our clients have it too. Is there something specific you’d like to see.

Question 8

“I only work with people I know or who come highly recommended.”

Answer 8

What do you need to know to work with me? I want to work with you, how do I do that?

Question 9

“Oh you’re selling something.”

Answer 9

Not so sure. Depends, if this something you need, then sure but otherwise no I wouldn’t be selling you anything… Can I make it short for you?

Question 10

“oh so you’re pretty much a lead generation company”

Answer 10

Nah.. We’re a marketing company. Angie and Home Advisor are lead generation companies. We bring new business TO YOU, and not your competition. Unlike Angie and HomeAdvisor

Question 11

“Mario Who?”

Answer 11

Yeah, my name’s Mario. I’m trying to get some commission work. But i think it will be worth your time if you hear me out.

Question 12

“Are you based here in Columbus?”

Answer 12

Well if I brought you results and you were happy with the communication and it felt like we were apart of your team, why would it matter?

Question 13

“Are you local?”

Answer 13

Why do you ask?

Question 14

“Where are you from?”

Answer 14

Why do you ask?

Question 15

“Where are you calling from?”

Answer 15

Why do you ask?

Question 16

”How did you get a Columbus phone number?”

Answer 16

Magic bro

Question 17

“Do i get a refund of the $500/Retainer”

Answer 17

If i can unpay my employees and software costs, sure. But your closers get base salaries right? If they dont close do you ask them for a re

Question 18

“Yeah my sales reps get base salaries but they are closers”

Answer 18

Your closers make you money. How are we any different?

Question 19

“I wanna meet someone face to face. I care about trust.”

Question 20

“We’re already fully booked for the next few months at the moment…. Can’t really take in more sales right now..”

Answer 20

have a nice day.

Question 21

“We’ve got our own in-house marketing team going on..”

Answer 21

From 1 to 10, how happy are you with them?

Question 22

“Need talk to my partner” + “my wife” or “confirm with my team”

Answer 22

Yeah.. I mean you don’t have anything to talk about with your partner.. Cause I didn’t give you all of the info. How about I send you some details over email, and I call you back to ask you a couple of questions… And if I realise we’re not even a good fit, then you don’t have to waste your partner’s time. Sounds good?

Question 23

“busy right now, send me the details”

Answer 23

What’s the email?

Question 24

“Are these good leads?”

Answer 24

What’s a good lead for you?

We ask them 5-10 questions and before you come out there for an estimate we will send you the answers. Roof age. Square Footage. Previous estimates from other companies. How much were those estimates. Any leaks. A few more questions. But what make a lead good in your eyes?

Question 25

“I don’t think I want to do business with someone I can’t meet…”

Answer 25

Well all of our clients always mentioned that we have amazing communication. Why do you want us to be in person?

Question 26

“How do you get the leads?”

Answer 26

Since the internet is exploding. It’s become the most efficient way compared to door knocking or direct mail. We run advertising on different platforms, the platform depends on your local area. Whatever would get you lowest cost per estimate.