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Human Resources > OBHR 4335 TEST 2 > Flashcards

OBHR 4335 TEST 2 Flashcards

1
Q

Which of the following requires the least amount of participation from trainees?

A

Audiovisual learning

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2
Q

Which of the following statements is most true of on-the-job training (OJT)?

A

Skills learned through OJT are easily transferred to the job.

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3
Q

Which of the following methods allows employees to take responsibility for all aspects of learning?

A

self-directed learning

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4
Q

is a process that involves a small group working on real problems.

A

Action learning

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5
Q

Six Sigma and Kaizen involve principles of

A

Action learning

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6
Q

If companies have a limited budget for developing new training methods, the most appropriate hands-on training method would be what?

A

OJT

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7
Q

_____ is a specification for learning technology that makes it possible to collect data about an employee’s or a team’s online and face-to-face learning experiences.

Gamification

Tin Can API

Training Technology Enhancement

Artificial Intelligence

A

Tin Can API

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8
Q

A _____ collects and archives learning experiences in the form of statements that can be organized and presented in a meaningful way.

Learning Records Store (LRS)

Learning Management System (LMS)

Social Network Support System (SNSS)

Just-in-Time Learning System (JITLS)

A

Learning Records Store (LRS)

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9
Q

_____ gives employees a series of job assignments in various functional areas of the company or movement among jobs in a single functional area.

Job rotation

Job enlargement

Onboarding

Externship

A

Job Rotation

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10
Q

_____ refers to having two employees divide the hours, responsibilities, and benefits of a full-time.

Job rotation

Job sharing

Job enlargement

Job shadowing

A

Job sharing

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11
Q

_____ refers to the process of helping new hires adjust to social and performance aspects of their new jobs.

Training

Offshoring

Repatriation

Onboarding

A

Onboarding

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12
Q

An expatriate is an employee _____.

working as a spy in a competitor’s company

who has been headhunted from a firm to join another company

who works in a country other than his or her country of origin

working for a multinational company in his home country

A

who works in a country other than his or her country of origin

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13
Q

Which of the following statements is most true regarding dual career paths?

They were designed to enhance work-life balance for working families.

They were designed to help chart future employment prospects for individual contributors.

They were designed to primarily meet the needs of Millennials.

There were designed to help with early retirement.

A

They were designed to help chart future employment prospects for individual contributors

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14
Q

_____ refers to giving employees the option of choosing when to work during the workday or workweek.

Telecommuting

Compressed workweek

Job autonomy

Flextime

A

Flex time

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15
Q

Repatriation is the process of preparing individuals for expatriate assignments.

T or F

A

False

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16
Q

In assessment centers, scheduling exercises typically evaluate _____.

leadership skills

problem-solving abilities

oral communication skills

psychomotor skills

A

problem-solving abilities

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17
Q

Which of the following is an advantage of simulations?

Simulations provide learning situations with a high degree of human contact.

Trainees do not have to acquire any prior knowledge while playing a game.

Simulations can safely put employees in situations that would be dangerous in the real world.

Compared to most other training methods, development costs are lower.

A

Simulations can safely put employees in situations that would be dangerous in the real world.

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18
Q

All of the following are examples of RID strategies except _____.

combining different steps of the design process such as analyses and evaluation

conducting separate analyses of training needs and learning outcomes

developing instruction around job aides

using shortcuts, such as existing records for needs assessment.

A

Conducting separate analyses of training needs and learning outcomes

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18
Q

_____ refers to learning from others through face-to-face interactions.

Transformative learning

Experimental learning

Social learning

Discovery learning

A

Social Learning

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18
Q

Which of the following statements is not true regarding learning management systems (LMSs)?

LMSs provide training administration, development tools, and online training.

LMSs are moving from tracking training to a broader focus on talent management.

LMSs can include performance evaluations that can be used to identify skill gaps.

LMSs are a key component of augmented reality.

A

LMSs are a key component of augmented reality

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18
Q

In comparison to classroom delivery, blended learning has increased _____.

involvement of the instructors

face-to-face interactions

self-directedness among employees

learner’s dependency on the instructor

A

self-directedness among employees

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18
Q

Training that a team manager receives that focuses on resolving conflict within the team

A

Conflict Resolution

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18
Q

In upward feedback, managers’ behaviors or skills are evaluated by _____.

their bosses

their peers

their subordinates

external customers

A

their subordinates

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19
Q

The flipped classroom reverses the traditional learning arrangement by delivering instructional content online outside of the classroom and moves activities, including those that may have traditionally been considered homework, into the classroom.

T or F

A

TRUE

20
Q

___ case studies focus on a person such as manager, leader, or patient

Illustrative
Explanatory
Intrinsic
Critical instance

A

Intrinsic

21
Q

Which of the following is a disadvantage of job hopping?

Job hopping makes it difficult for a company to downsize if necessary.

Job hopping makes it difficult to sustain continuity in employee-customer relationships.

Job hopping reduces a company’s opportunity to hire employees with a variety of experiences.

Hiring employees who job hop decreases the company’s flexibility and adaptability

A

Job hopping makes it difficult to sustain continuity in employee-customer relationships

22
Q

_____ allow companies to track the number of employees who have completed courses that are required to meet state, federal, or professional regulations.

Expert systems

Learning management systems (LMSs)

Intelligent tutoring systems

Supply chain systems

A

Learning management systems

23
Q

An employee’s protean career _____.

is controlled by the availability of positions in a company

is limited to achievements at work

is based on the feeling of pride that comes from achieving life goals

is primarily determined through signals the employee receives from the company

A

is based on the feeling of pride that comes from achieving life goals

24
Q

The use of simulations has been limited by their _____.

inability to incorporate situations that a trainee might encounter

inability to be used on a desktop computer

need for employees to travel to a central training location

high development costs

A

high development costs

25
Q

Both the NEO Personality Inventory and the DISC measure conscientiousness.

T or F

A

TRUE

26
Q

Which of the following is a limitation of 360-degree feedback?

Managers’ behaviors are evaluated only by subordinates.

Employees cannot compare their own personal evaluations with the views of others.

A facilitator may be needed to help interpret the results.

The feedback is difficult to link to development plans.

A

A facilitator may be needed to help interpret the results

27
Q

Both the NEO Personality Inventory and the Myers-Briggs Type Inventory (MBTI) measure openness to experience.

T or F

A

FALSE

28
Q

In the _____ stage of the career management process, employees receive information on how the company evaluates their skills and where they fit into the company’s plans.

A: Reality check
B: Goal Setting
C: Action Planning
D: Self Assessment

A

Reality Check

29
Q

In a(n) _____ type of simulation, trainees are presented with a situation and asked to make a decision that enables them to progress through the simulation.

decision-making

branching story

virtual lab

interactive spreadsheet

A

branching stories

30
Q

In a virtual lab type of simulation, trainees _____.

interact with a computer representation of the job for which they are being trained

are given a set of business rules

enter their decisions into a spreadsheet that shows how the decisions affect the business

are presented with a situation and asked to make a choice or decision

A

interact with a computer representation of the job for which they are being trained

31
Q

_____ are used as a support tool that employees refer to when they have problems or decisions that they feel exceed their current knowledge and skills.

A

expert systems

32
Q

Which of the following is a disadvantage of training through virtual worlds?

It is ineffective for employees who are not in the same location or country to have access to training.

It has no scope for teamwork exercises and group problem solving.

It is inappropriate for learners totally new to the work world, as it may confuse and overwhelm them.

It fails to provide a place to meet with trainers, managers, or other employees who can serve as teachers.

A

It is inappropriate for learners totally new to the work world, as it may confuse and overwhelm them

33
Q

Which of the following technology-based training methods has a relatively low development cost?

Virtual reality
Mobile learning
Intelligent tutoring system
Adaptive training

A

Mobile learning

34
Q

_____ is a way to reduce head count and lower labor costs.

Offering an early retirement plan
Encouraging flextime
Job hopping
Compressing the workweek

A

Offering an early retirement plan

35
Q

_____ involves collecting information about users’ activities, analyzing data to identify patterns and trends, and understanding how these trends link to business goals and outcomes.

Social network analysis
Artificial intelligence
Tin Can API
Big data

A

Big data

36
Q

Which of the following is not one of the major skills and competencies required for trainers to be successful now and in the future?

Designing learning space and content in technology-driven environments

Use of multimedia tools

Delivering and packaging training in different formats for beginners and experts

Repurposing live instruction to online instruction

A

Repurposing live instruction to online instruction

37
Q

Understand how to interact and understand data

A

Digital Literacy

38
Q

A Fitbit in an example of _____.

a wearable

augmented reality

gamification

Tin Can API

A

Wearable

39
Q

AI systems that create automated, personalized conversations with human users

A

Chatbots

40
Q

The _____ is a personality assessment tool used for team building and leadership development that identifies employees’ preferences for energy, information gathering, and decision making.

Wonderlic Personnel Test

Myers-Briggs Type Inventory

Boston Consulting Group matrix

360-degree feedback method

A

Myers-Briggs Type Inventory

41
Q

Which of the following is a potentially negative outcome of job rotation?

It fails to provide employees with a holistic view of the company’s goals.

It creates a short-term perspective on problems and solutions.

It cannot be used for all levels and types of employees.

It has no relationship with promotion rates.

A

It creates a short-term perspective on problems and solutions

42
Q

Increased use of contingent workers and increased flexibility to meet customer needs will lead training departments to have a greater focus on _____.

traditional training methods

lecture and presentation methods

expert systems and electronic performance support systems

employee development

A

expert systems and electronic performance support systems

43
Q

In the _____ stage, individuals are concerned with keeping their skills up to date and being perceived as someone who is still contributing to the company.

exploration

decline

establishment

maintenance

A

Maintenance

44
Q

The establishment stage of an employee’s career involves _____.

pursuing the type of education and training an employee needs

finding employment, achieving more responsibility, and financial success

a self-assessment of interests, values, and preferences

being perceived as someone with many years of experience

A

finding employment, achieving more responsibility, and financial success

45
Q

In the _____ stage, individuals are largely concerned with achieving more responsibility and financial success.

exploration

decline

establishment

maintenance

A

establishment

46
Q

____ involves changing one’s major work activity after having been established in a specific field.

Job repositioning

Job novelty

Career recycling

Telecommuting

A

Career recycling

47
Q

_____ refers to employees changing jobs, usually between companies, every two to three years.

Job hopping

Job rotation

Job migration

Job skipping

A

Job Hopping

48
Q

Teleconferencing refers to asynchronous exchange of audio and video between two or more individuals.

T or F

A

FALSE

49
Q

Which of the following is a disadvantage of distance learning?

Travel costs for the company

Weather conditions and satellite glitches

The inability to bring content experts into a classroom

One-way communication between people

A

Weather conditions and satellite glitches

50
Q

Which of the following is not true regarding the effectiveness of online learning?

Online instruction is more effective than face-to-face learning for declarative knowledge.

Online instruction is better than classroom instruction for procedural knowledge.

Trainees who benefit most are those who take more time and practice more.

Online learning is not effective for all learners, particularly those with low computer self-efficacy.

A

Online instruction is better than classroom instruction for procedural knowledge

51
Q

Which of the following is not an exercise typically found in assessment centers?

Leadership group discussion

Interviewing skills training

Role play

In-basket exercises

A

Interviewing skills training

52
Q

Which of the following statements is true of technology’s influence on training and learning?

New technologies have increased the administrative costs associated with delivering training.

New training technologies will totally replace face-to-face instruction.

New technologies give employees access to and control of their own learning through relationships and collaborations with others.

New technologies have made training less lifelike.

A

New technologies give employees access to and control of their own learning through relationships and collaborations with others.

53
Q

Which of the following is a trend in the delivery of training?

Managers demanding longer courses

Managers demanding that training courses include excessive expert content

Managers reducing the number of on-the-job training opportunities

Managers being asked to act as coaches to supplement training

A

Managers being asked to act as coaches to supplement training

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