OA studying Flashcards

1
Q

what is an office

A

a place where the manager (S) and staff can run the affairs of the business

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2
Q

the 3 roles of the office

A

production, distribution, exchanges, of goods and services

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3
Q

production

A

use for output produced using raw materials.

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4
Q

distribution

A

use for getting the goods and services to customers.

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5
Q

exchange

A

use for delivery of one thing for another in return.

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6
Q

the 3 types of office layouts

A

enclosed, open-plan, and virtual office

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7
Q

define office layout

A

it is the term used for the physical of an office, where office & furniture office equipment are placed.

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8
Q

enclosed office

A

this is consists of a number of small rooms and which an employee works on his/her own or with a few other employees.

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9
Q

advantages of cellular office

A

less risk of distractions, noise is reduced,
grater security of sensitive document.

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10
Q

disadvantages of cellular office

A

lower productivity, cost more than an open plan office in terms of floor space.

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11
Q

open plan office

A

a very large room with enter-locking work stations, arranged for non- uniform groups or office staff to work in teams depending on the duties they perform.

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12
Q

advantage of open plan office

A

supervision of staff is easier, can help a greater number of staff, and provides more flexibility for arranging office equipment

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13
Q

disadvantages of open plan office

A

Always being watched, cannot lock personal items away, allot of distraction and noise.

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14
Q

virtual office

A

any place of sight such as a room at home where staff can use technology to perform their job.

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15
Q

advantages of virtual office

A

less time commuting, work hours can be flexible, employees can wear any type of clothing.

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16
Q

disadvantages of virtual office

A

less team work, greater self discipline is required.

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17
Q

what is communication

A

is the process of exchanging information ideas, thoughts and messages between 2 or more people.

18
Q

what are the channels of communication

A

formal, informal, unofficial, oral communication.

19
Q

formal communication

A

communication that takes place through a legal channel in an organization. communication that takes place between manager or employee

20
Q

informal communication

A

defined as any communication that occurs outside of the official channels of communication

21
Q

unofficial communication

A

communication channels that are not formally recognized by an organization. These include informal conversations between employees, etc.

22
Q

oral communication

A

is a form of communication that involves spoken words or verbal communication.
occurs face to face, on the phone etc.

23
Q

types of barriers to communication

A

cultural barriers, language barriers, internal barriers, and external barriers

24
Q

Types of communication flow

A

great vine upward, down ward, horizontal and vertical.

25
Q

What is ergonomic

A

the way of designing the job equipment and work place to fit the workers.

26
Q

advantage of ergonomic

A

reduce fatigue and discomfort

27
Q

disadvantage of ergonomic

A

your posture can be suffer

28
Q

what is procurement

A

The activity involved in obtaining the goods and services a company needs to support daily operation.

29
Q

procedures or accruing goods and services

A

urgency, durability,cost, availability,incentives

30
Q

urgency

A

when supplies are required urgently reliably and quickly.

31
Q

durability

A

when your business has a high enterprise value.

32
Q

cost

A

a high cost is worth it when the suppliers are crucial to the success of the business.

33
Q

availability

A

how readily your goods can be bought.

34
Q

incensitive

A

concession offered by seller.

35
Q

what is a discount

A

a deduction from the usual cost of something.

36
Q

cash discount

A

is given for paying promptly (paying cash in full for an item.

37
Q

trade discount

A

is offered to trades who deal regularly with the suppliers.

38
Q

bulk or quantity discount

A

is giving on large orders.

39
Q

loyalty discount

A

is given to regular customer

40
Q

what is fifo

A

the method that assumes that goods purchased or produced 1st are sold first.

41
Q

LIFO

A

the last goods to be stocked are the 1st goods to be removed.