OA studying Flashcards
what is an office
a place where the manager (S) and staff can run the affairs of the business
the 3 roles of the office
production, distribution, exchanges, of goods and services
production
use for output produced using raw materials.
distribution
use for getting the goods and services to customers.
exchange
use for delivery of one thing for another in return.
the 3 types of office layouts
enclosed, open-plan, and virtual office
define office layout
it is the term used for the physical of an office, where office & furniture office equipment are placed.
enclosed office
this is consists of a number of small rooms and which an employee works on his/her own or with a few other employees.
advantages of cellular office
less risk of distractions, noise is reduced,
grater security of sensitive document.
disadvantages of cellular office
lower productivity, cost more than an open plan office in terms of floor space.
open plan office
a very large room with enter-locking work stations, arranged for non- uniform groups or office staff to work in teams depending on the duties they perform.
advantage of open plan office
supervision of staff is easier, can help a greater number of staff, and provides more flexibility for arranging office equipment
disadvantages of open plan office
Always being watched, cannot lock personal items away, allot of distraction and noise.
virtual office
any place of sight such as a room at home where staff can use technology to perform their job.
advantages of virtual office
less time commuting, work hours can be flexible, employees can wear any type of clothing.
disadvantages of virtual office
less team work, greater self discipline is required.
what is communication
is the process of exchanging information ideas, thoughts and messages between 2 or more people.
what are the channels of communication
formal, informal, unofficial, oral communication.
formal communication
communication that takes place through a legal channel in an organization. communication that takes place between manager or employee
informal communication
defined as any communication that occurs outside of the official channels of communication
unofficial communication
communication channels that are not formally recognized by an organization. These include informal conversations between employees, etc.
oral communication
is a form of communication that involves spoken words or verbal communication.
occurs face to face, on the phone etc.
types of barriers to communication
cultural barriers, language barriers, internal barriers, and external barriers
Types of communication flow
great vine upward, down ward, horizontal and vertical.
What is ergonomic
the way of designing the job equipment and work place to fit the workers.
advantage of ergonomic
reduce fatigue and discomfort
disadvantage of ergonomic
your posture can be suffer
what is procurement
The activity involved in obtaining the goods and services a company needs to support daily operation.
procedures or accruing goods and services
urgency, durability,cost, availability,incentives
urgency
when supplies are required urgently reliably and quickly.
durability
when your business has a high enterprise value.
cost
a high cost is worth it when the suppliers are crucial to the success of the business.
availability
how readily your goods can be bought.
incensitive
concession offered by seller.
what is a discount
a deduction from the usual cost of something.
cash discount
is given for paying promptly (paying cash in full for an item.
trade discount
is offered to trades who deal regularly with the suppliers.
bulk or quantity discount
is giving on large orders.
loyalty discount
is given to regular customer
what is fifo
the method that assumes that goods purchased or produced 1st are sold first.
LIFO
the last goods to be stocked are the 1st goods to be removed.
