NUR 375 - EXAM 1 THERAPEUTIC COMMUNICATION Flashcards
1
Q
OPEN ENDED QUESTION EXAMPLE
A
- tell me what’s wrong
- what would you like to talk about
2
Q
REFLECTION EXAMPLE
A
- do you think you should
- you seem to be saying
3
Q
CLARIFICATION EXAMPLE
A
- help me understand better
- you have told me a lot, what would you say is your main point
4
Q
SILENCE
A
- 10-15 seconds for reflection then technique
5
Q
ENCOURAGING ELABORATION
A
- tell me more
- go on, I am listening
- would you describe that
6
Q
GIVING INFORMATION
A
- I am your nurse and I am here to
7
Q
ACCEPTING
A
- I understand
8
Q
RECOGNIZING
A
- good progress on
- it must make you feel good
9
Q
OFFERING SELF
A
- would you like me to stay with you
10
Q
OBSERVING
A
- you seem
11
Q
RESTATING
A
- you told me that
12
Q
FOCUSING
A
- let’s talk about that point more
- you said something before that I want to go back to
13
Q
PRESENTING REALITY
A
- you’re in the hospital
14
Q
VOICING DOUBT
A
- that’s hard to believe
15
Q
SEEKING EVALUATION OF IMPORTANCE
A
- how important is it to you
16
Q
TRANSLATING FEELINGS
A
- from what you say, you seem relieved, happy, upset
17
Q
COLLABORATION
A
- let’s try to figure this out
18
Q
SUMMARIZING
A
- so far, you have told me
- let me summarize
19
Q
FORMULATING POA
A
- what do you think we need to do to
20
Q
IDENTIFYING THEMES
A
- so what you usually do
21
Q
DEMANDING (dirty dozen)
A
- you must..you have to
22
Q
THREATENING (dirty dozen)
A
- if you don’t…
23
Q
MORALIZING (dirty dozen)
A
- what would your mother…
- where I come from…
24
Q
ADVISING (dirty dozen)
A
- if I was you, I would
25
ARGUING (dirty dozen)
- why would you...
26
CRITICIZING (dirty dozen)
- that's not helping...
27
APPROVING (dirty dozen)
- that's smart, right, bright...
28
SHAMING (dirty dozen)
- think of your children
| - let me ask your wife...
29
REASSURING (dirty dozen)
- you will be fine
30
BELITTLING (dirty dozen)
- that's just negative thinking
31
ORIENTATION PHASE OF THE THERAPEUTIC RELATIONSHIP
- introduce yourself
- discuss confidentiality
- begin to build trust/set goals
- ask for ideas
32
WORKING PHASE OF THE THERAPEUTIC RELATIONSHIP
- perform ongoing assessments
- help other to express needs/desires
- promote self-esteem
- reinforce positive behaviors
- reassess and change plan as needed
- discuss termination phase
33
TERMINATION PHASE OF THE THERAPEUTIC RELATIONSHIP
- summarize achievements
- reflect on accomplishments
- discuss means to incorporate new learning into daily life
