NUR 375 - EXAM 1 THERAPEUTIC COMMUNICATION Flashcards
1
Q
OPEN ENDED QUESTION EXAMPLE
A
- tell me what’s wrong
- what would you like to talk about
2
Q
REFLECTION EXAMPLE
A
- do you think you should
- you seem to be saying
3
Q
CLARIFICATION EXAMPLE
A
- help me understand better
- you have told me a lot, what would you say is your main point
4
Q
SILENCE
A
- 10-15 seconds for reflection then technique
5
Q
ENCOURAGING ELABORATION
A
- tell me more
- go on, I am listening
- would you describe that
6
Q
GIVING INFORMATION
A
- I am your nurse and I am here to
7
Q
ACCEPTING
A
- I understand
8
Q
RECOGNIZING
A
- good progress on
- it must make you feel good
9
Q
OFFERING SELF
A
- would you like me to stay with you
10
Q
OBSERVING
A
- you seem
11
Q
RESTATING
A
- you told me that
12
Q
FOCUSING
A
- let’s talk about that point more
- you said something before that I want to go back to
13
Q
PRESENTING REALITY
A
- you’re in the hospital
14
Q
VOICING DOUBT
A
- that’s hard to believe
15
Q
SEEKING EVALUATION OF IMPORTANCE
A
- how important is it to you
