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CIS-ITSM > Now Learning ITSM Topics > Flashcards

Now Learning ITSM Topics Flashcards

1
Q

Service Portfolio Phases & Status Lifecycle

A

The Pipeline phase: (not operational)
* Requirements
* Definition
* Analysis
*Approved
* Chartered

The Catalog Phase: (operational)
* Design
* Development
* Build/Test/Release
* Operational
* Retiring

The Retired phase: (not operational)
* Retired
* Obsolete

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2
Q

Review Service Portfolio MGMT ITSM touchpoints

A

see visual

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3
Q

Define the SPM Roles

A
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4
Q

What is a Service

A

A means of delivering value to customers by facilitating outcomes that customer want to achieve without owning the costs and risks.

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5
Q

Define the Service Definition Process

A

see visual

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6
Q

What is Digital Portfolio Management

A
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7
Q

What Portfolio Management activities encompass DPM?

A

Service Portfolio Management
Application Portfolio Management
IT Service Management
IT Operations Management

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8
Q

Service Catalog & Request Management ITSM Touchpoints

A

See Visual. These are common touchpoints

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9
Q

Review the Request MGMT Architecuture

A
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CIS-ITSM (6 decks)

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