ITSM Implementation - Knowledge Checks Flashcards
1
Q
Which Catalog Item type should be used for “Report an Outage”
A
B. Record Producer
A. Order Guide
B. Record Producer
C. Content Item
D. Catalog Item
2
Q
User Criteria can be applied to which two components?
A
Answers
B. Catalog Categories
C. Catalog Items
Explanation
You can apply several user criteria records to a single catalog item or category. In this situation, users match only one of these criteria records to have access.
Navigate to All > Service Catalog > Catalog Definition > User Criteria
